Third Party Server Maintenance
Annual maintenance contracts for server hardware at 30-40% less than the OEM.
Post Warranty Server Support for Less
When your server warranty expires, you need a partner that can deliver the parts and on site maintenance to keep your critical infrastructure running without the increased support costs or refresh cycles from the OEM.
With over 2,700 stocking locations across 180 countries, we guarantee fast on-site service and keep your servers running at peak performance long after their end of life and even end of service life dates.
Save up to 40% vs renewing support with the OEM, and see why over 23,000 organizations trust Park Place Technologies to deliver more uptime for their servers.
Supported OEMs
Get Support at Every Stage of the Lifecycle
From day 1 to EOSL, Park Place delivers OEM-level SLAs and expert support, no matter where your hardware is in its lifecycle.
We provide third party server support throughout the entire lifecycle of your hardware
Our support doesn't have an expiration date!
Day-1 Support, Right Out-of-the-Box
Choose a minimal support package from the OEM to maintain access to software updates - we can do the rest! Learn more here.
Post-OEM warranty transition.
Explore transitioning support to Park Place after your initial 3-year OEM warranty ends. Your maintenance savings can be reinvested into new technologies, AI, or other initiatives.
End of Life (EOL)
When OEMs stop manufacturing your specific equipment model, service and support can quickly diminish. Our data center third party maintenance can take your performance to the next level with world-class service and support.
End of Service Life (EOSL)
OEMs may stop servicing and supporting your equipment, but we won’t! We’ll provide IT hardware support as long as possible, until you’re ready for new equipment.
What's included in our Server Maintenance Services?
-
Break/Fix Support from Expert L1-L3 Engineers
Our team includes the most badged L1–L3 engineers in the industry, each with 15+ years of direct OEM experience. To ensure consistency and eliminate knowledge gaps, we use a Three-Deep model: Assigning a primary, secondary, and tertiary engineer to every location who understand your environment inside and out.
-
Parts Replacement from 2400+ Stocking Locations
Our replacements are original OEM parts procured and vetted through both commercial partners and our own testing facilities. Whether it’s a whole unit or an individual component, all hardware sourced by Park Place Technologies goes through extensive review prior to deployment, and we stock these parts at the nearest global location to you so they’re ready when you need them.
-
Industry-Leading Response Times from a Follow-the-Sun Approach
When we say 24×7, we mean it! Our operations centers are placed strategically around the globe so someone is always there to take your call, escalate your incident, and dispatch an engineer to the incident location. And if you don’t need the fastest time possible for your environment, you can customize your SLA by device type or priority.
-
Ease-of-use and Transparency from One Ticket System
Park Place’s Central Park™ platform is your single, self-service portal. If you want to submit or view support tickets, evaluate your active contracts, add equipment, or observe real-time events, you can do it here.
ParkView®:
Fewer Touchpoints, Faster Fixes
Server support and maintenance from the OEM often keeps you waiting while faults escalate. Tickets bounce from one team member to another, and you lose valuable time trying to fix any hardware issues in your data center.
ParkView® is Park Place’s way of doing maintenance. It detects problems the moment they occur, creates the ticket for you, and triages the right engineer with the right part, leading to faster fixes, fewer touchpoints, and maximum uptime.
- Leads to a 31% faster mean time to repair
- It supports a wide range of OEMs, platforms, OS and generations
- Reduces the average number of touchpoints to resolve an issue from 8 to just 2
- Predictive and preventative – We can identify and fix the hardware issue, before you even know it’s occurred
Better Server Support Starts Here
-
Flexible Service Level AgreementsPark Place believes in total flexibility for every customer. That why we offer a wide range of SLAs, including 24 x 7 x 365, and will even tailor one specifically for your requirements. -
One Partner Across OEMs, Across the WorldWith server hardware support provided in ~180 countries, you can simplify IT maintenance by reducing the number of partners you need. -
Extend the Life of HardwareEnd of Service Life (EOSL) support keeps your investments up and running longer, maximizing ROI and freeing money for other initiatives. -
30-40% Less than the OEMAchieve significant cost savings, along with outstanding third party IT support quality. -
Fully Automated Maintenance ExperienceOur proprietary hardware monitoring tool, ParkView Automated Support™, monitors for incidents 24/7 and automatically opens tickets, triages the issue and dispatches IT support. -
Follow-the-Sun Support in 170 LanguagesWherever you are, and whenever the need arises, our IT hardware maintenance services come with multi-lingual customer support (including L3 support). -
The Industry’s Only First-Time Fix™ GuaranteeWe're confident in our service - If we don't resolve your hardware issues on the first visit, you get one month of support on the device free. Learn more. -
Support for IT Hardware Still Under OEM WarrantyWith Park Place First Call™, we will serve as the point of contact for equipment still covered by the OEM. We’ll call the OEM for you, and make sure a hardware support ticket is opened, saving you the time and inconvenience. -
Central Park Customer PortalThe first third party maintenance vendor to release one, our innovative customer portal allows you to create service tickets with ease. As well as easy-to-read dashboards and 24-hour live chat.
Server Software Support
Looking for more than just hardware maintenance? Park Place provides software technical support for your server hardware.
When unexpected software issues arise, waiting for an unresponsive software help desk from the OEM isn’t an option, and downtime becomes a real risk.
Switching to third party software support means gaining a partner that can keep pace with your environment, helping with configuration, break/fix remediation, file system issues, and more.
Park Place can support a wide range of software for your servers including:
- Operating Systems
- Full Stack
- Cloud-Based Software
- Hypervisors
- Hyperconverged Infrastructure Software
- Application Layer
Global Reach.
Proven Results.
We've seen it all, and understand that expert support must be available when you need it. That's why our 600+ advanced L3 engineers have 15+ years of direct OEM experience. What's more, they are located at every corner of the globe and can be on-site at your facility within 4 hours.
That’s professional IT server support services whenever you need it, wherever your IT hardware is located.
-
~180Countries serviced
-
2,700+Spare parts locations
-
23,000+Current customers supported
-
600+Global Field Engineers
-
15+Average Years of Engineer Experience
Additional Server Services
Frequently Asked Questions
Everything you need to know about our third party maintenance service
-
How do you monitor my hardware?
Driven by our proprietary Entuity Software™, ParkView Automated Support™ provides continuous monitoring of your server, storage, network, and hyperconverged environments. Integrated directly with the Central Park portal, the system instantly triggers ticketing, triage, parts procurement, and technician dispatch the moment an issue is detected.
-
Why does your support cost less than OEM support?
OEM vs. Third-Party Value: While OEMs typically gate their premium support behind high price points, our extensive team of L1-L3 engineers provides 24×7 & NBD SLAs at 30-40% less than the OEM. We also empower you to dictate your own hardware lifecycle by providing support well beyond the official End of Service Life (EoSL) date.
-
Can I remove our servers mid-term if we decommission them?
Adjusting your coverage is simple: we require only a 60-day notice to remove hardware from your contract. Upon removal, we will issue a credit for the remaining unused balance.
-
Where can I find out if you support my specific hardware?
You can review our full catalog of supported OEMs and hardware models here.
