Dell Hardware Maintenance
On site maintenance & parts support for all Dell & Dell EMC data center hardware.
Post Warranty Dell Hardware Support
Extend the life of your Dell hardware beyond its initial warranty and even EOSL date with 24/7 maintenance from Park Place Technologies. Our global team of engineers can provide on-site support within 4 hours, no matter where you’re located, significantly reducing the impact of downtime. Save up to 40% compared to renewing with the OEM and see why over 23,000 organizations trust us to deliver more uptime for their hardware.
Experience the Park Place Difference
We know you have options. See what sets us apart from the rest.
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Flexible SLAs
- 7x24x4 - Engineer on site within 4 hours or less after contact
- 5x9x4 - Mon-Fri. 8AM - 5PM - Engineer on site within 4 hours after contact
- Next Day - Engineer on site next business day
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Save 40% vs OEM Contracts
- Enjoy the same high-level support as OEM contracts at a fraction of the price, helping you save significantly while keeping your systems running efficiently.
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Engineer Expertise
- Our global team of over 600 field engineers, on average, 15+ years of experience working directly with the OEM, so you can be confident that any issues with your hardware will be resolved promptly and efficiently
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First-Time Fix™ Guarantee
- If a return trip is needed to fix the same issue on the same device within 5 days, you get one month of support on the device free.
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Global Support Services
- Wherever you are, and whenever the need arises, Park Place is there with our multi-lingual customer support.
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Fully Automated Maintenance
- ParkView Hardware Monitoring™ monitors for incidents 24/7 and automatically opens tickets, triages the issue and dispatches IT support.
Let's Automate Your Maintenance Process
ParkView Hardware Monitoring™ simplifies maintenance to just two steps by proactively detecting hardware faults 24/7. An ideal solution for organizations where downtime isn't an option.
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Proactive Monitoring
Once a fault is detected, our in-house monitoring software automatically detects faults & generates a repair ticket, cutting the average resolution touchpoints from 8 to just 2 and reducing time to repair by 31%
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Data Security & Encryption
Security features are based on your company’s unique requirements and all data transmitted to Park Place is SSL encrypted
Been There, Fixed That.
As the global leader in data center and networking optimization, we offer exceptional third-party maintenance for data center storage, server and network hardware.
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~180Countries serviced
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900+Spare parts locations
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21,500+Current customers supported
Central Park Customer Portal
Central Park is an innovative single pane of glass for managing your data center maintenance & monitoring.
Key features include:
- Easy-to-read dashboard of key metrics
- Service ticket, contract and asset management
- Multi-account access
- Ability to designate multiple customer administrators
- ParkView™ Hub including installation wizard and visibility to monitor devices
- 24-hour live chat
"Park Place takes their service responsibility seriously. They are very responsive to hardware alerts and notifications, and to providing the customer with timely support. Their engineers are knowledgeable and willing to provide solutions to improve our existing environment."
Scott Kampen
Transaction Network Services
Transaction Network Services
"I have yet to have a service call that did not get resolved faster than the OEM service on any of my servers."
George Bergeron
Communication Technology Services
Communication Technology Services
"Park Place is extremely easy to work with. I rate Park Place as one of the easiest vendors to work with. Park Place delivers the most consistent, excellent customer service of any vendor I have ever worked with!"
Melanie Teeters
Tarrant County College District
Tarrant County College District
Engineer Expertise
We employ a comprehensive team of badged field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage, server and network hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage, server and network hardware is located.