Lenovo server hardware in a data center

Lenovo Server Maintenance and Support

Save 30% - 40% on Lenovo data center support

World-Class Lenovo Maintenance

Lenovo server support from Park Place Technologies ensures your server hardware remains running, with a global service that puts you in direct contact with our technical support and engineering team.

Lenovo typically ends OEM support five years after their product is withdrawn from sale. At this point, once key Lenovo EOL and EOSL dates have passed, our server maintenance team can step in to extend the life of your hardware, providing you with superior Lenovo support and reduced hardware maintenance costs.

Supported Lenovo Servers

Whether you’re interested in maintenance for particular models such as the Thinksystem or considering support for devices in the Lenovo blade server range, our end of warranty and end of service life support has you covered. We provide maintenance for the following Lenovo models:
    • Lenovo Storwize
    • Lenovo System X
    • Lenovo Flex System
    • Lenovo ThinkServer
    • Lenovo ThinkSystem
Woman providing Lenovo server support

Flexible Service Levels

Park Place allows you to extend the life of your data center hardware by providing premium Lenovo support that includes our fast and responsive 24/7 domestic call center.

  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
Using a mobile device for Lenovo server maintenance

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • In order to use PPTechMobile, customers will first need to register for Central Park.
  • Learn more here.

Engineer Expertise

We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct experience with Lenovo hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional Lenovo enterprise support whenever you need it, wherever your devices are located.
  • 600+
    Global Professionals
  • 15+
    Years Average Experience
  • 150K+
    Service Calls in 2021
Park Place Technologies Service Locations Map
Man providing Lenovo support

Central Park Customer Portal

View all your assets and solve any issue with greater efficiency and improved response times. Central Park provides a single pane of glass that allows you to:
  • Get real-time visibility for all events
  • Submit a ticket
  • View open/closed tickets
  • View all active Park Place contracts
  • View all assets under contract (active or inactive)
  • Add equipment
  • Add, update, enable, and disable technical contacts per location