Premium HDS Support Available Without the Premium Price

Park Place Hardware Maintenance

Drew Teller Published: October 14, 2013

It’s a question we hear all the time: is HDS support worth the “brand name” price? Customers certainly pay a lot to stay with HDS support and many want to know if they’re getting their money’s worth.

Of course, there are some people who will only purchase designer jeans, would never consider a generic drug, and “know” that ketchup tastes better out of a Heinz bottle. In this case, they’re not going to consider anything other than HDS support. Then there are the rest of us—rationalists who will invest in a brand name when it is superior but who are open to other options when it’s not. If the latter describes you, yet you are still using HDS support, then here is some helpful information:

  • Third party maintenance saves money. Often the first consideration, the savings that third party maintenance companies deliver can be surprising. Most customers will see a 30% to 70% drop in support costs. The savings alone warrants closer consideration (but the quality of support should drive your ultimate decision).
  • It’s truly premium service. For a long time, the perception was that third party maintenance was the equivalent of factory seconds, fine only if you couldn’t afford the “real thing.” Then some top-quality companies started offering comprehensive HDS support and the customer mindset changed. Point for point, top-tier third party maintenance companies match or outperform HDS support. In other words, it’s not HDS support, it’s better.
  • There are numerous added benefits. Customizable service levels for each piece of equipment. Immediate access to a level 3 engineer. Support contracts available on equipment Hitachi has declared EOSL. The fact is, third party maintenance doesn’t just save you money, it saves you time, it eliminates frustration, and it helps maximize availability of your IT systems.

Why pay more for less? If you can’t come up with a good reason, give us a call.

About the Author

Drew Teller, Channel Marketing Manager
Drew Teller is focused on finding the latest end of life information. Drew's interests lie in supporting IT professionals with their end of life equipment.