woman providing IT infrastructure managed services

IT Infrastructure Managed Services
Optimized to YOUR Environment

IT Infrastructure Management Services for More UPTIME

An infrastructure managed services partner can help your team stay focused on key strategic initiatives, keep you compliant, fill skills gaps, and much more. That said, you need a service provider you can count on when needs arise. One large enough to have the capabilities, expertise, and tools to get the job done—but agile enough give your business the time and attention it deserves.

That’s where ParkView Managed Services™ comes in. Our IT infrastructure management services are backed by a follow-the-sun support team located in Enterprise Operations Centers (EOCs) across the globe and powered by our own monitoring tool, Entuity Software™. A combination that enables us to tailor our services specifically to your environment—making your team as productive as possible.

Managed Infrastructure Services
Designed for Your Entire Environment

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  • ParkView Discovery™
    • Comprehensive automated asset discovery for physical, virtual and cloud infrastructures. Increase efficiency and maximize productivity by getting clear visibility into what you have.
    • A pre-configured mature CMDB supported by our Enterprise Operations Center (EOC) delivering comprehensive reporting and asset change history.
    • Extensive API library and Integrations with major ITSM tools like ServiceNow, Freshservie, Cherwell, DevOps tools such as Jira and Splunk, and automation tools such as Puppet and more
  • ParkView Hardware Monitoring™
    • Proactive storage, server, and network hardware event detection with automated ticket generation and notification via email
    • Decrease your mean time to repair by 31% with a first-time fix rate of 97% resulting in Less time performing manual tasks, troubleshooting, dealing with downtime and outages
    • Real-time visibility to all service tickets, engineering notes and tracking numbers via our customer portal, Central Park
  • ParkView Storage Management™
    • Our Enterprise Operations Center (EOC) monitors your storage environments 24/7
    • With our storage monitoring as a service our team can open tickets with the storage OEMs on your behalf
    • We can provide Data Replication, SAN (Storage Area Network) Switch Configuration, storage performance management, optimization recommendations and provisioning
    • We provide you with common cause and remedial actions, and remediate the storage hardware issue on your behalf
  • ParkView Server Management™
    • A proactive monitoring solution spanning multiple OEMs and hardware/OS with event generation/management and remediation notification.
    • Our tools and expert Enterprise Operations Center (EOC) engineers support all major enterprise operating systems and virtual platforms — Microsoft, Linux, VMWare
    • A central customer portal where you can view your covered assets, associated tickets and real-time performance and metrics
    • Flexible tiered options that support your organization and IT needs
  • ParkView Network Management™
    • A mature enterprise Network Performance Monitoring solution hosted, deployed and managed by our Enterprise Operations Center (EOC).
    • Tailored implementation designed for your network’s unique requirements to ensure top performance and best practices from a monitoring solution.
    • A single pane of glass monitoring solution with dashboards created specifically for your business needs.
    • Flexible tiered support options that supplement your IT teams’ business needs.

What Makes Us Different

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ENTERPRISE OPERATIONS CENTER
IT infrastructure managed services people
SERVICE CONFIGURATION
infrastructure management services tools
OUR OWN TOOLS
managed IT services monitoring screen
SUPPORT TEMPLATES
  • 7x24 multi-discipline team
  • COEs in region
  • Infrastructure Technology expertise
  • Hyper care process
  • Regular service review process
  • Entuity Software™ provides monitoring and visualization into your infrastructure
  • Central Park brings together all the aspects of our service delivery in a common digital platform
  • Built on 30 years of industry experience
  • Designed to optimize infrastructure Uptime
  • Configurable to meet customer needs
infrastructure management services cog
ENTERPRISE OPERATIONS CENTER
  • 7x24 multi-discipline team
  • COEs in region
  • Infrastructure Technology expertise
IT infrastructure managed services people
SERVICE CONFIGURATION
  • Hyper care process
  • Regular service review process
infrastructure management services tools
OUR OWN TOOLS
  • Entuity Software™ provides monitoring and visualization into your infrastructure
  • Central Park brings together all the aspects of our service delivery in a common digital platform
managed IT services monitoring screen
SUPPORT TEMPLATES
  • Built on 30 years of industry experience
  • Designed to optimize infrastructure Uptime
  • Configurable to meet customer needs
MONITORING GOVERNANCE

Customer Experience

how our IT infrastructure management services work how our IT infrastructure managed services work - vertical

Infrastructure Managed Services Offering

Hardware
managed infrastructure logo Dell EMC
infrastructure management service logo IBM
managed monitoring services logo HPE
infrastructure managed service logo Cisco
IT management service logo Brocade
infrastructure management company logo NetApp
managed infrastructure solutions logo Oracle
IT infrastructure management companies logo Lenovo
Operating Systems
Linux managed services
data center managed services logo Windows Server
Unix managed services
Network Estate
infrastructure management companies logo Arista
monitoring-as-a-service logo Aruba
IT management service logo Brocade
infrastructure managed service logo Cisco
managed infra solutions logo Juniper
enterprise IT infrastructure management and monitoring systems logo Extreme
Hypervisors
enterprise infrastructure management services logo Hyper-V
infra managed services logo Vmware
The Network
IT infrastructure management company icon
hardware management services icon
IT managed service providers near me icon
Linux infrastructure management solution icon
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infrastructure IT support services icon
Storage
managed infrastructure logo Dell EMC
managed monitoring services logo HPE
infrastructure IT support services logo Nutanix
infrastructure management service logo IBM
infrastructure management company logo NetApp
infrastructure management and technical support logo quantum

Support Options that Fit Your Needs

Hardware
Operating Systems
Hypervisors
Monitoring and Automated Notification
Common Cause / Escalation
Online Dashboard
Technical Advice
Automated Health Checks
OS Remediation
OS Patching
User Management
Restore Management
OS Version Updates
Firmware Updates
Cluster Management
IT infra management services via tablet

Get In Touch

Our infrastructure managed services bring order to managing your organization’s critical infrastructure while eliminating chaos and accelerating business transformation. ParkView Managed Services™ empowers you to efficiently Discover, Monitor, Support and Optimize your IT infrastructure including cloud computing environments.

Fill out this form with a brief description of your needs, and we’ll be in touch to dicuss how our services can solve your problems.

Fill Out This Form to Request Your Discovery Call