man providing IT infrastructure managed services

Infrastructure Managed Services

Simplify Your Data Center Management

Don't Worry About Your Data Center - We've Got IT Covered

Managing your IT infrastructure comes with its fair share of challenges. Things break, alerts keep coming in, software becomes outdated, and it’s hard to know what to prioritize when it comes to data center upkeep. But what if there was a better way?

Managed IT Infrastructure Services from Park Place is your ultimate solution – Our network operations center (NOC) remotely monitors your entire IT infrastructure 24/7, promptly addressing hardware and utilization issues, delivering timely patch and security updates, and dispatching onsite assistance whenever and wherever you need it, ensuring faster repair times and maximizing your uptime.

With Park Place’s IT Infrastructure Managed Services, you can focus on what you do best, while we take care of the rest.

Maximize Your Uptime

How We Optimize Infrastructure Management

  • Maximize Uptime
    24/7 monitoring combined with proactive patch management maximizes uptime for your data center hardware.
  • Save on IT Costs
    Reduce operational costs with fixed monthly expenses. Our services help you avoid large capital expenditures, keeping your IT budget in check.
  • Eliminate Alert Fatigue
    Park Place hardware monitoring reduces event noise by 99%, so you can focus on what's important.
  • Focus on Core Business
    Let us handle your IT management so you can focus on strategic initiatives. Our services free up your time, allowing you to concentrate on growing your business.
Park Place infrastructure management services lifecycle wheel
  • Park Place Managed Services icon for server
    SERVER
  • Park Place Managed Services icon for storage
    STORAGE
  • Park Place Managed Services icon for network
    NETWORK
  • Park Place Managed Services icon for operating systems
    OPERATING SYSTEMS
  • Park Place Managed Services icon for hypervisors
    HYPERVISORS
Support Tiers
Support Tiers
base NOC icon
BASE
NOC
Monitor, Identify, Triage, Escalate
Use Cases
  • 24×7 Monitoring
    • Performance & Utilization Monitoring
    • Availability Monitoring
    • Network Path Monitoring
    • NetFlow Monitoring
    • Network Configuration Monitoring
  • Intelligent Incident Discovery & Notification
  • Triage & Fault Identification
  • Intelligent Escalation
  • Ticket Management
  • Third Party Incident Coordination
Value
  • Benefit from 24/7 eyes on infrastructure (we’re there when you can’t be)
  • Reduce alert noise (only notified for actionable events)
  • Free time to focus on your strategic initiatives
Support Tiers
Plus managed services icon
PLUS
REMEDIATION
Fix and Patch
Use Cases

Base Use Cases +

  • Remediation
    • Storage
    • Server
    • Network
    • Third Party
  • Patch Management
    • Hot Fix
    • Minor Version Update
    • Security Update
  • Network Configuration Backup
  • Periodic Service Reviews
Value
  • Lessen risks via compliance
  • Reduce MTTR (faster fixes)
  • Obtain Patch predictability
Support Tiers
full managed services icon
FULL
FULL MANAGEMENT
Run, Operate, Administer, Execute
Use Cases

Base & Plus Use Cases+

  • Resolution of Tickets on Entitled Devices for
    • Service Requests
    • Change Requests
  • Change Management
  • Problem Management
  • Performance & Utilization Optimization
  • Major Version Upgrades
Value
  • Complement internal skills
  • Maximize Uptime
  • Stabilize budget (lessen impact of inflation, unexpected FTE costs)
Use Cases
Use Cases
  • 24×7 Monitoring
    • Performance & Utilization Monitoring
    • Availability Monitoring
    • Network Path Monitoring
    • NetFlow Monitoring
    • Network Configuration Monitoring
  • Intelligent Incident Discovery & Notification
  • Triage & Fault Identification
  • Intelligent Escalation
  • Ticket Management
  • Third Party Incident Coordination
Use Cases

Base Use Cases +

  • Remediation
    • Storage
    • Server
    • Network
    • Third Party
  • Patch Management
    • Hot Fix
    • Minor Version Update
    • Security Update
  • Network Configuration Backup
  • Periodic Service Reviews
Use Cases

Base & Plus Use Cases+

  • Resolution of Tickets on Entitled Devices for
    • Service Requests
    • Change Requests
  • Change Management
  • Problem Management
  • Performance & Utilization Optimization
  • Major Version Upgrades
Value
Value
  • Benefit from 24/7 eyes on infrastructure (we’re there when you can’t be)
  • Reduce alert noise (only notified for actionable events)
  • Free time to focus on your strategic initiatives
Value
  • Lessen risks via compliance
  • Reduce MTTR (faster fixes)
  • Obtain Patch predictability
Value
  • Complement internal skills
  • Maximize Uptime
  • Stabilize budget (lessen impact of inflation, unexpected FTE costs)

Managed Infrastructure Services
Designed for Your Entire Environment

Request Your Discovery Call
  • ParkView Hardware Monitoring™
    • Proactive storage, server, and network hardware event detection with automated ticket generation and notification via email
    • Decrease your mean time to repair by 31% with a first-time fix rate of 97% resulting in Less time performing manual tasks, troubleshooting, dealing with downtime and outages
    • Real-time visibility to all service tickets, engineering notes and tracking numbers via our customer portal, Central Park
  • Base Level Support
    • Monitor your server, storage, and networking environments for incidents 24/7/365 including performance and utilization monitoring, availability monitoring, network path monitoring, NetFlow monitoring, and network configuration monitoring
    • Filter incidents and only notify you when your attention is required
    • Report incidents to the agreed upon teams – including third parties – as per the service agreement
    • Open and monitor tickets until customer confirms resolution
  • Plus Level Support
    • Provide swift response and incident resolution for managed devices including storage, server, and network
    • Conduct proactive management and maintenance of patch levels for IT systems within the current major version update – delivered with a defined cadence
    • Perform critical security updates and hot fixes as per the service agreement
  • Full Level Support
    • Provide ticket resolution on entitled devices for service and change requests
    • Perform problem management and change management as per the service agreement
    • Offer expert recommendations for sizing, configuration, and related changes to optimize performance
    • Facilitate upgrades to major device versions

What Makes Us Different

infrastructure management services cog
ENTERPRISE OPERATIONS CENTER
IT infrastructure managed services people icon
GOVERNANCE
IT infrastructure managed services tool icon
OUR OWN TOOLS
managed IT services monitoring screen
SUPPORT TEMPLATES
  • 7x24 multi-discipline team
  • Centers of Excellence in region
  • Infrastructure Technology expertise
  • Hyper care process
  • Regular service review process
  • Entuity Software™ provides monitoring and visualization into your infrastructure
  • Central Park brings together all the aspects of our service delivery in a common digital platform
  • Built on 30 years of industry experience
  • Designed to optimize infrastructure Uptime
  • Configurable to meet customer needs
infrastructure management services cog
ENTERPRISE OPERATIONS CENTER
  • 7x24 multi-discipline team
  • Centers of Excellence in region
  • Infrastructure Technology expertise
IT infrastructure managed services people icon
GOVERNANCE
  • Hyper care process
  • Regular service review process
IT infrastructure managed services tool icon
OUR OWN TOOLS
  • Entuity Software™ provides monitoring and visualization into your infrastructure
  • Central Park brings together all the aspects of our service delivery in a common digital platform
managed IT services monitoring screen
SUPPORT TEMPLATES
  • Built on 30 years of industry experience
  • Designed to optimize infrastructure Uptime
  • Configurable to meet customer needs
MONITORING GOVERNANCE

Customer Experience

how our IT infrastructure management services work how our IT infrastructure managed services work - vertical

Infrastructure Managed Services Offering

Servers
Operating Systems
Linux managed services
data center managed services logo Windows Server
Unix managed services
Hypervisors
infra managed services logo Vmware
Network Estate
infrastructure management companies logo Arista
monitoring-as-a-service logo Aruba
IT management service logo Brocade
juniper networks image token small text
enterprise IT infrastructure management and monitoring systems logo Extreme
Storage
managed infrastructure logo Dell EMC
HPE IT infrastructure management services
infrastructure IT support services logo Nutanix
IBM IT infrastructure managed services company
infrastructure management company logo NetApp
infrastructure management and technical support logo quantum
IT infra management services via tablet

Get In Touch

Our infrastructure managed services are backed by a follow-the-sun support team located in Enterprise Operations Centers (EOCs) across the globe and powered by our own monitoring tool, Entuity Software™. A combination that enables us to tailor our services specifically to your environment—making your team as productive as possible.

Fill out this form with a brief description of your needs, and we’ll be in touch to discuss how our services can solve your problems.

Fill Out This Form to Request Your Discovery Call