Newly Designed Central Park Experience to Launch

The Central Park team has been hard at work enhancing and modernizing the platform to create a more intuitive experience and provide you with greater visibility into what matters most to you! The new experience will be released between 8:00pm – 11:59pm Eastern Time April 9, during which time Central Park will not be available. 

What’s new:

• Expanded dashboard with active service tickets grouped by severity, including ticket status and the most recent update timestamp—bringing quick visibility to what matters most.
• Simplified ticket creation, with all critical details now displayed on a single screen, including a milestone tracker.
• Enhanced asset inventory view with a new search feature, making it easier for you to filter and manage their active assets.
• New beta: Parkview Asset Intelligence™ for customers using Parkview Automated Support™—an AI-powered platform that assigns scores and tags to assets, helping identify risk of future issues or failure and optimize IT infrastructure. Videos/Material Created for You (Available in 5 Languages): To help you get familiar with the new features and experience of Central Park, we’ve provided a short video below:
  

If you have any questions, please contact your Account Manager.