Park Place Technologies Establishes First Office in India
September 29, 2021
Cleveland – September 29, 2021 – Park Place Technologies announced today the opening of a new office in Hyderabad, India. The office in Hyderabad will enhance the company’s ability to deliver its award-winning data center hardware maintenance and full suite of managed services to customers in India.
The 24/7 Hyderabad facility will feature 2,500 total square feet of office space. The new office space includes a cafeteria, high-tech training center, spacious conference rooms, and a client lounge area. Employees will have access to a gym and swimming pool for health and wellness. Special features include a high-tech amphitheater to host company events; the space can comfortably accommodate more than 150 audience members.
Park Place currently supports more than 400 local and international “blue chip” clients in India.. Park Place has strongly connected with customers with its First-Time Fix™ Guarantee. Under the program, if a return trip is needed to correct the same issue on the same device serial number within five days, clients will be credited for one month of maintenance and ParkView monitoring on that device.
In addition, Park Place has recently trained and invested in a class of a dozen in-country business development associates. Training consists of rigorous simulations, tests, and customizations of proprietary strategies.
“As Park Place Technologies invests in its global team, support network and supply chain to serve customers, we are emphasizing India as an important and growing region,” said Chris Adams, President and CEO of Park Place Technologies. “We respect the importance of localized service and the customer experience advantage of being based in-region with our clients. The IT sector is closing on being 10 percent of India’s GDP; as an employer and world force for innovation, India has limitless potential, and Park Place will play an active role in that growth.”
Located within a half-hour drive to the Hyderabad International Airport, the office is located next to Microsoft, Google and SalesForce. Park Place’s investment in India will provide regional clients with access to industry-leading IT services, including next-gen hardware maintenance for storage, servers and networking hardware, a suite of automated tools and managed services, and a superior customer experience underpinned by our First-Time Fix Guarantee.
“Hyderabad has emerged as the most dynamic city in terms of embracing technology for economic growth and attracted large tech giants and e-commerce players, with less traffic for the people to commute from one place to other. Hyderabad is a city with a promising future for IT growth,” Adams said. “This is our first footprint in terms of having a physical office; we have plans of expanding our presence in other cities in India, by hiring more resources from different verticals such as logistics, administration, and engineering.”
In recent years, Park Place has opened new and redesigned facilities across the globe including its renovated headquarters in Cleveland, a 58,000-square-foot operations center near Boston, and offices in Houston, London, Singapore, Cork, Buenos Aries, and Kuala Lumpur. The new offices are a small part of Park Place’s growth. The company has made 18 acquisitions over the last five years. Most recently, Park Place acquired Curvature, Inc., creating the world’s largest third-party maintenance provider and Congruity360 which was a strategic asset acquisition adding Data Migration capabilities to Park Place’s robust Professional Services business unit.