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Remote Hands IT Support

Let Park Place’s 500+ global field engineers be your extra set of remote hands
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Remote Hands Services

Need an extra pair of IT hands? Park Place Technologies engineers are certified to support a wide range of data center projects. From site audits to deployments, our remote hands services give you the skilled assistance you need, when and where you need it. With a global team of 600+ engineers, we deliver prompt, professional service tailored to your requirements.

Get the IT Help You Need ➞

What's Included with Our Remote Hands

Park Place Technologies Remote Hands service provides you on-demand dispatched technical resources to perform a variety of onsite IT infrastructure-related tasks, when and where needed on a global scale.

Our “pay-as-you use” model eliminates or reduces the need to send your IT staff to remote locations to perform routine tasks.

Let Park Place’s 500+ global field engineers handle the heavy lifting

To see a full list of remote hands services provided by Park Place Technologies, view our datasheet linked below.

Download the Data Sheet ➞
Our Services
  • Escorting a vendor within the customer facility
  • Asset reboot
  • Site audits
  • Asset tagging
  • Unpacking systems following shipment/delivery
  • Documenting asset serial numbers and key information
  • Media loads and daily tape handling services
  • Performing visual equipment checks and scheduled data center walkthrough
  • Plugging in console port for remote management
  • Physically relocation an asset within the same data center
  • Cabling assets (power, network, ILO, etc.)

Your Support, Your Way

At Park Place, we know that support needs to be tailored to what you need rather than fitting you into rigid support packages that limit your options. When you sign a Remote Hands agreement, our Solutions Support representative will work with you to determine the engineer level, country, business hours, and service level objective needed. See the options details below:

Remote Hands by the Numbers

We pride ourselves in offering more support in more places than any other competitor.

  • 10,000
    Service calls per year
  • people star icon
    220
    Customers on a remote hands contract
  • 90+
    Countries serviced

How a Remote Hands Ticket Works

Our customer portal, Central Park, gives you comprehensive view on the status of your remote hands ticket. See below for our process that ensures the work you requested gets done efficiently.

Customer submits a request on Central Park. Customer assigned a ticket number to track.

Solutions support reviews request to ensure scope of work aligns with SOW. Then, a field engineer is assigned.

Field engineer travels to site to complete work.

Field engineer resolves the issue and submits a report on Central Park

Solutions support reviews the report and logs additional details in the ticket.

Solutions support and customer confirm closure of the ticket.

Solutions support closes ticket and sends to invoicing for review.

Customer receives invoice for work completed as agreed in contract agreement.

Customer
Park Place Technologies