Shopping for Support Services – Infographic

When customers evaluate maintenance options outside of OEM support for server, storage and network devices, OEMs will occasionally make statements that can result in fear, uncertainty and doubt or “FUD”. These tactics often overstate the difference between OEM and third-party support providers, which are capable of offering the same levels of quality service for a much lower cost. The FUD sometimes created by OEMs can be persuasive, to mitigate any concerns that may arise when considering a decision to move away from the OEM, consider some of the core benefits offered by a third-party vendor and ask to speak with customer references.