technician performing hardware support for a Dell VxRail

Dell VxRail Support & Maintenance

Hardware maintenance & software support for Dell VxRail hyperconverged infrastructure.

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Maximize Lifespan with Dell VxRail Third Party Support

Dell VxRail is built for simplicity, scalability, and speed, bringing compute, software-defined storage and virtualization together in a tightly integrated HCI solution. But as your environment matures, depending solely on expensive OEM support isn’t your only option.

Park Place Technologies provides comprehensive EMC VxRail support, including on-site hardware maintenance and remote software assistance for Dell systems up to the 15th generation. From virtual desktops to business-critical applications, we keep your infrastructure optimized and resilient long after the initial warranty expires. With global coverage, expert engineers, and up to 40% cost savings, we help you extend the life of your VxRail environment without compromising performance or control.

Looking for a VxRail extended warranty? Park Place Technologies has you covered. Our customized support plans are designed to keep your HCI systems running smoothly and efficiently well beyond the official VxRail EOL date.

15/10/2024

“I have been working with Park Place for a very long time. The service is very smooth compared to other vendors and the resolution is very quick."

15/10/2024

"Park Place Field Engineers are technically savvy, have vast insights, are expert troubleshooters, and are always willing to bend when needed."

01/02/2024

"This service it is really important for our company, since we have a lot of Hardware which is out of support and this is vendor which we can rely to support old hardware."

01/09/2023

"We always obtained a quick response and commitment to get the necessary spare parts."

01/09/2023

"Our overall experience has been amazing! The process to submit a ticket is super easy and the techs that respond are very knowledgeable."

18/04/2023

"Park Place is always willing to work with the customer to ensure the systems are operational again in the least amount of time"

Supported Dell VxRail HCI Devices

As your Dell HCI devices approach their VxRail end of support dates, Park Place Technologies stands ready to provide expert 3rd party VxRail hardware maintenance services.

13th Gen VxRail Models
- E Series: E460/F
- P Series: P470/F
- S Series: S470
14th Gen VxRail Models
- E Series: E560/F, E560N
- G Series: G560
- P Series: P570/F, P580N
- V Series: V570/F
- S Series: S570
15th Gen VxRail Models
- E Series: E660/E660F/E660N, E665/E665F/E665N
- P Series: P670F/P670N, P675F/P675N
- V Series: V670F
- S Series: S670

The Leader in 3rd Party VxRail Maintenance

We know you have options. See what sets us apart from the rest.

Major Cost Savings:

Dell EMC VxRail support at 30-40% less than the OEM

First-Time Fix™ Guarantee:

Your hardware and software is fixed the first time, every time.

Fully Automated Maintenance:

ParkView Hardware Monitoring™ automates ticketing, triaging, dispatching to maximize uptime for your critical systems.

Extend the Life of Your VxRail Systems:

Hardware and software support for years after the VxRail end of life date.

Worldwide Support in 170 Languages:

Dell EMC VxRail support, anytime, anywhere.

Intuitive Customer Portal:

Easily monitor status of tickets & contact customer support with our easy-to-use portal.

VxRail support via a Global Partner

With more engineers & parts locations than any other provider, Park Place stands as the leader in third party hyperconverged support.

~180

Countries serviced
900+

Spare parts locations
21,500+

Current customers supported

Engineer Expertise

Park Place Technologies employs over 600 engineers worldwide, each with 15+ years of direct experience with the OEM and provides expert VxRail support services that keep your HCI systems up and running.

600+

Global Professionals
15+

Years Average Experience
200K+

Service Calls in 2024

SLAs to Suit your Needs

With a global network of over 600 expert field engineers across 180+ countries, we deliver on our promises—wherever you operate. Our commitment to meeting service level agreements (SLAs) means you get the parts and service you need, precisely when you need them.

No delays. No exceptions. Just reliable VxRail support anytime, anywhere.

7x24x4

Our most responsive level of support – giving you peace of mind for your mission-critical systems. 24 hours per day, 7 days a week, including holidays. Engineer on site (if needed) in 4 hours or less. Ideal for clients who require urgent VxRail repair services to minimize downtime.

Zero downtime, 24/7 peace of mind
Rapid 4-hour response, holidays included, on-site if needed
Perfect for mission-critical operations

5x9x4

Reliable support during business hours for your essential systems. Available Monday through Friday, 8AM to 5PM (excluding holidays), with an expert engineer on site (if needed) within 4 hours.

Fast work-week support.
Quick 4-hour help, on-site if needed.
Efficient for essential operations.

5x9xNBD

Cost-effective VxRail support for non-urgent issues. Available Monday through Friday, 8AM to 5PM (excluding holidays), with next business day onsite response and parts delivery when the call is placed before 5:00PM local time.

Budget-friendly for non-urgent needs.
Next business day assistance guaranteed, on-site if needed.
Ideal for steady, daytime operations.