Customer Alert:

We are aware of a Microsoft outage. PPT Service Delivery is not impacted by this, however should you have any concerns or challenges utilizing PPT Central Park platform, please contact us by phone. You can check Azure status here: https://azure.status.microsoft/en-us/status

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Dell EMC Support & Maintenance

Receive hardware support in less than 15 seconds.

Third Party Dell EMC Support for as Long as You Need It

With Park Place Technologies, you can maintain your Dell EMC equipment past its warranty or end of service life and get direct access to our third party Dell EMC maintenance and support. Whether you’re interested in EMC SAN support or NAS support (depending on your unique IT configuration), our team can act as a force multiplier for your IT department when you leverage our post-standard support options.

  • Post-EOSL support. Many customers first become aware of third party maintenance when EMC ends primary support on a cherished piece of hardware. Rather than upgrade, customers find they can keep their gear in place with support by using a third party maintenance provider.
  • Post-warranty support. Even before EOSL, third party EMC maintenance offers numerous advantages, including lower cost, better responsiveness, and more flexible options than the OEM’s maintenance. As a result, many customers switch from EMC to an alternative provider as soon as the initial warranty expires.

Supported Dell EMC Devices

Park Place allows you to extend the life of your Dell EMC data center hardware by providing world-class service and support that includes our fast and responsive 24/7 domestic call center. Park Place supports the following Dell EMC devices:
  • Storage Hardware
    • EMC CLARiiON
    • EMC Celerra
    • EMC Symmetrix
    • EMC VxRail
    • EMC VMAX
    • EMC VNX
    • EMC VNXE
    • EMC Unity
    • EMC XtremIO
    • EMC VPLEX
    • EMC Isilon
    • Dell Compellent
    • Dell Branded EMC
    • Dell EqualLogic
    • Dell PowerVault
  • Server Hardware
    • Dell PowerEdge (PE)
    • Dell PowerEdge - VRTX
  • Network Hardware
    • EMC Connectrix
    • Dell PowerConnect
    • EMC Virtual Tape Library
    • EMC Data Domain
    • EMC RecoverPoint
    • EMC Centera
  • Converged Infrastructure
    • VxFlex

Flexible Service Levels

Park Place allows you to extend the life of your Dell EMC data center hardware by providing world-class service and EMC storage support that includes our fast and responsive 24/7 domestic call center.

  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact

A Portal in Your Pocket

The first of its kind in the third-party IT hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • In order to use PPTechMobile, customers will first need to register for Central Park. Register here.

Engineer Expertise

We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage hardware. Our third party EMC support teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage hardware is located.
  • 600+
    Global Professionals
  • 15+
    Years Average Experience
  • 150K+
    Service Calls in 2021
Park Place Technologies Service Locations Map

Central Park Customer Portal

View all your assets and solve any issue with greater efficiency and improved response times. Central Park provides a single pane of glass that allows you to:
  • Get real-time visibility for all events
  • Submit a ticket
  • View open/closed tickets
  • View all active Park Place contracts
  • View all assets under contract (active or inactive)
  • Add equipment
  • Add, update, enable, and disable technical contacts per location