How Third Party Maintenance Can Help Balance the 2020 IT Budget

Hardware Maintenance

Paul Mercina August 18, 2020

The challenge is this—to save money but keep digital transformation progressing.

So far, 2020 has been tough on many businesses, and a plethora of uncertainties remain. This is having a direct impact on revenue projections and budgets across a variety of industries. In a flashback to the Great Recession, IT is once again being asked to do more with less.

The challenge is this—to save money but keep digital transformation progressing. After all, it was digital advancements that facilitated remote work, distance learning, video medicine, online shopping and entertainment, and other activity during lockdowns and quarantines. Businesses are right to want to build on their successes, taking further steps toward composable, remotely monitored and managed, and software-defined infrastructure, for example.

It’s always been difficult, though, to tip the spending balance from “keeping the lights on” functions, which can eat up 80% of the budget, toward strategic initiatives. Third party maintenance can be a real advantage in this cost-saving quest. It’s one of the easiest turnkey changes that can empower an IT organization to:

  • Reduce OPEX with immediate savings on server, storage, and networking hardware maintenance contracts. Simply switching from an OEM maintenance arrangement to Park Place will typically result in cost reductions of around 40%. There are relatively few options for achieving such instant savings, so it’s worth taking advantage of this one to the greatest extent possible.
  • Pay only for the support they need—for only as long as they need it. We offer flexible SLAs to suit any piece of hardware, mission critical to rarely used, as well as short-term contracts many clients are leveraging to reduce hardware and budget risk. And with our Central Park portal and mobile app, it’s easy to update coverage specifics as hardware deployments change so your maintenance contract is always the right fit.
  • Extend hardware lifespan and slash CAPEX. One of the first adjustments many cash-strapped data centers will make is to revise their upgrade timelines. When money is tight, why replace perfectly functional hardware if there isn’t a compelling, performance- or capacity-related reason to do so? The OEMs, of course, discourage this behavior with end of support life dates, after which they will no longer maintain their equipment. But Park Place doesn’t follow their lead. We offer post-EOSL support on nearly any post-warranty gear you may have on hand, so you can extract maximum value from it.
  • Stretch limited staffing resources. When you enjoy Park Place support, internal personnel needn’t drop everything to troubleshoot and repair hardware. Our ParkView automated hardware monitoring system will keep watch over systems 24/7 and handle the triage and trouble ticket filing automatically. Then our engineers step in and implement any fix, while your team keeps up the progress on those high-profile projects. Check out how this saved one client big on salaries, travel time, overhead, and more.
  • Increase Uptime. The final benefit may not be a budget line item, but it’s important all the same. Unexpected outages have costs, from lost revenues to declines in reputation and customer loyalty and sometimes even regulatory and compliance issues. Innovative third party maintenance with Park Place delivers better Uptime and helps minimize these unforeseeable costs, the worst kind.

At Park Place, we understand that managing the budget is one of the hardest tasks for enterprises and SMBs and we’re here to help. For more budget-friendly ideas, check out this article: 5 Cost-Saving Tactics 80% of CIOs Don’t Know About. Or get started right away with third party maintenance by requesting your free quote today!

About the Author

Paul Mercina, Director, Product Management Marketing
Paul Mercina brings over 20 years of experience in IT center project management to Park Place Technologies, where he oversees the product roadmap, growing the services portfolio, end-to-end development and release of new services to the market. His work is informed by 10+ years at Diebold Nixdorf, where he worked closely with software development teams to introduce new service design, supporting implementation of direct operations in a number of countries across the Americas, Asia and Europe.