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M&A Activity Can Lead to Support Disruption
Merger and acquisition (M&As) activity in any industry brings a measure of uncertainty to customers. IT managers often face challenges brought on by OEM M&As that create unpredictable hardware maintenance circumstances and cause confusion that makes it difficult to develop hardware strategies until new policies…
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EMC CX3 End of Service Life Announcement
EMC will no longer provide support services for all CX3 line of systems: March 31, 2014 EOSL CX3-10 Array Combination Fibre & iSCSI CX3-10 Array Fibre CX3-20 Array Combination Fibre & iSCSI CX3-20 Array Fibre CX3-40 Array Combination Fibre & iSCSI CX3-40 Array Fibre CX3-80…
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Decisions Required for the EMC DMX Series: DMX-3 and DMX-4 Affected!
If you are an EMC customer using the company’s DMX-3 and/or DMX-4 storage appliances, some immediate and long-term planning is in order. EMC is ending primary support for the DMX-4 in June of 2014, and the DMX-3 will follow 18 months later in December 2015. The question facing data…
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End of Support Life on EMC DMX-4
The OEM maintenance lifespan for EMC DMX-4 is dwindling away. Though boasting a later release date than the DMX-3—with key enhancements like flash drives that had even the non-tech press abuzz—EMC is actually pulling the plug on primary support sooner for the DMX-4. Come June 30, 2014, EMC will no…
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OEM Warranty Cycles and What They Mean
Getting hardware maintenance from the OEM is a common practice for IT managers, especially as new storage arrays, servers and network systems come with built-in warranties that offer support. However, hardware being covered by the OEM moves through three clear phases, and they provide a…
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Cisco Nexus Support and Maintenance
Cisco holds a dominant place in the data center networking market, creating an environment in which the vast majority of businesses have some Cisco hardware in place. However, many companies cannot afford to keep paying Cisco for support once their equipment warranties have run out,…
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HP NonStop Support Services
Park Place Technologies offers maintenance services for NonStop devices as part of its HP support solution. The more important the hardware, the more valuable maintenance and operating system support services are. In the case of HP NonStop devices, maintenance services are vital. Initially introduced by Tandem…
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Shopping for Support Services – Infographic
Eliminate the fear, uncertainty and doubt when it comes to third-party maintenance services.