IT Hardware Maintenance
Don't Let Hardware Failures Disrupt Your Business
Extend the life of your data center hardware beyond its initial warranty and even EOSL date with 24/7 maintenance from Park Place Technologies. Our global team of engineers can provide on-site support within 4 hours, no matter where you’re located, significantly reducing the impact of downtime. Save up to 40% on annual maintenance fees and see why over 21,000 organizations, including half of the Fortune 500™ and major government entities, trust us to deliver more uptime for their hardware.
Support for your Equipment at Any Point of the Asset Lifecycle!
Whether we start Day 1, right out of the box, or partner with you at another start-time later in the lifecycle of the asset, Park Place delivers quality support and OEM-level SLAs for a fraction of the cost.
Our global, Level 1 (L1) - Level 3 (L3) engineers average 15+ years of multiple OEM experience and are world-renowned for maximizing data center equipment Uptime.
We provide support throughout the entire lifecycle of your data center and edge hardware.
Our support doesn't have an expiration date!
Day-1 Support, Right Out-of-the-Box
Choose a minimal support package from the OEM to maintain access to software updates - we can do the rest! Learn more here.
Post-OEM warranty transition.
Explore transitioning support to Park Place after your initial 3-year OEM warranty ends. Your maintenance savings can be reinvested into new technologies, AI, or other initiatives.
End of Life
When OEMs stop manufacturing your specific equipment model, service and support can quickly diminish. Explore how Park Place can take your performance to the next level with world-class service and support.
End of Service Life
OEMs may stop servicing and supporting your equipment, but we won’t! We’ll support your hardware assets as long as possible, until you’re ready for new equipment.
Park Place ensures your equipment lifecycle extends well beyond the OEM-stated End of Service Life (EOSL) date. You determine when you’re ready to retire your data center assets … all while saving 30-40% on infrastructure hardware maintenance!
Supported OEMs
Experience the Park Place Difference
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Flexible SLAs
- 7x24x4 - Engineer on site within 4 hours or less after contact
- 5x9x4 - Mon-Fri. 8AM - 5PM - Engineer on site within 4 hours after contact
- Next Day - Engineer on site next business day
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Save 40% vs OEM Contracts
- Enjoy the same high-level support as OEM contracts at a fraction of the price, helping you save significantly while keeping your systems running efficiently.
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First-Time Fix™ Guarantee
- If a return trip is needed to fix the same issue on the same device within 5 days, you get one month of support on the device free.
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Fully Automated Experience
- Upgrade your maintenance plan with ParkView Hardware Monitoring™, which automates ticketing, triaging, dispatching to maximize uptime for your critical systems.
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Engineer Expertise
- Our global team of over 600 field engineers, on average, 15+ years of experience working directly with the OEM, so you can be confident that any issues with your hardware will be resolved promptly and efficiently
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Global Support Services
- Wherever you are, and whenever the need arises, Park Place is there with our multi-lingual customer support.
The Next-Gen Data Center Support Experience
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Proactive Monitoring
ParkView Hardware Monitoring™ reduces the number of touchpoints between you and a maintenance solution to two easy steps by proactively identifies faults 24/7 without the need for customer action of any kind.
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First-Time Fix™ Guarantee
A lot of maintenance providers claim to have a high first-time fix rate but only one puts their reputation on the line – Park Place Technologies. With our First-Time Fix™ Guarantee if we don’t resolve your storage, server or network hardware issue on the first visit, we’ll credit you for one month of maintenance (and monitoring if applicable) on that device. It’s that simple.
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Fully Integrated Approach
With a full suite of infrastructure management services and data center professional services, Park Place Technologies can help you optimize your data center support beyond typical break-fix maintenance offered by ordinary TPMs.
Been There, Fixed That.
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~180Countries serviced
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900+Spare parts locations
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21,500+Current customers supported
Central Park Customer Portal
- Easy-to-read dashboard of key metrics
- Service ticket, contract and asset management
- Multi-account access
- Ability to designate multiple customer administrators
- ParkView™ Hub including installation wizard and visibility to monitor devices
- 24-hour live chat
Transaction Network Services
Communication Technology Services
Tarrant County College District
Engineer Expertise
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600+Global Field Engineers
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15+Years Average Experience
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200k+Service Calls in 2024