Are you overpaying for your Enterprise Storage maintenance?

Data Centers in India are getting significant cost-savings and superior service experience with third party maintenance.

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Supporting India's Data Centers

From Ahmedabad to Mumbai, Bangalore to Jaipur — Park Place Technologies provides a cost-effective service-first alternative to post-warranty maintenance for storage, server and networking hardware.

2,380+

Hardware Assets Supported in India
190+

Customers in India
90+

Local Field Engineers
10+

Stocking Locations

Save BIG on your Enterprise Storage Maintenance

With our third party maintenance, you’ll find an ally who creates maintenance agreements that fit your organization and your IT infrastructure environment. You will gain an operational advantage with flexible contracts and service agreements, a global 24/7 support center with immediate incident escalation, and direct access to our badged field service and advance engineering teams.

Dell

Compellent
EqualLogic
PowerVault

EMC

Celerra
CLARiiON
Data Domain
Isilon

EMC

XtremIO
VNXe
VNX
Unity
Symmetrix

How our Third Party Maintenance Works

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Cost-Savings

Third Party Maintenance offers significant cost-savings. Our clients’ average savings fall in the 30% to 40% range—at the more affordable end of the market.

Flexible Service Level Agreements

We believe in the “One Contract, One Contact” model. You set the equipment, service and support level, and we put it all on a single easily managed contract.

Multi-Vendor Support

The OEM’s engineers are focused solely on their products. Our engineers maintain deep expertise in a full range of OEM equipment. From HPE, Juniper, DELL EMC, IBM, Hitachi, and more there is rarely a problem that our engineers haven’t seen.

Extended Life of Hardware

Keep IT hardware past the manufacturers’ end-of-support-life date when budgets are tight or certain equipment is highly reliable but non-strategic.

Engineer Expertise

We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with server hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage hardware is located.

The only automated hardware support in the industry

ParkView Hardware Monitoring™ is a hosted service that boosts Uptime by proactively monitoring data center storage, server and networking hardware 24/7. ParkView develops baselines — specific to your environment — that help filter out noise, resulting in alerts being sent only for actionable events. ParkView can even predict some events before they occur.

When remediation is needed, ParkView automatically opens incident tickets and triages the issue. Then, Park Place engineers are dispatched immediately to your data center, making the service experience as efficient as possible.

Hosted solution for server and storage monitoring at both the hardware and software level
Industry’s only fully-automated maintenance service
Detects faults automatically 24/7
Open tickets, performs triage, dispatches engineers
97% first-time fix rate
31% faster Mean Time to Repair
ecurity features are based on your company’s unique requirements and all data transmitted to ParkView™ is SSL encrypted
Reduces the average number of touchpoints to resolve an issue from 8 to just 2