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NetApp FAS Support and Maintenance

FAS Storage maintenance has never been more comprehensive
Home » Third Party Maintenance » NetApp Storage Maintenance » NetApp FAS Support and Maintenance

Leading NetApp FAS Third-Party Support

If you have a NetApp FAS Series device under warranty with the OEM, you may be experiencing a few things:

  • An expensive contract.
  • Customer support that isn’t up to standard.
  • Forced to upgrade your NetApp hardware, even though it’s performing well.

OEMs like NetApp establish break-fix warranties with customers, usually when the hardware is purchased, and without them being aware that an alternative option is available. But what if an alternative service existed? One that is unmatched by OEMs and other third parties alike.

Park Place Technologies can prolong the life of your equipment with our NetApp Storage maintenance offering. A cost-efficient solution without a compromise in quality. Our engineers have on average 15+ years OEM experience and we can provide an SLA that fits your needs and budget.

So whether you’re looking for FAS Storage support after the NetApp EOSL date has been reached, or are exploring options after your initital 3-year OEM warranty ends, Park Place is here to help.

15/10/2024
“I have been working with Park Place for a very long time. The service is very smooth compared to other vendors and the resolution is very quick."
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15/10/2024
"Park Place Field Engineers are technically savvy, have vast insights, are expert troubleshooters, and are always willing to bend when needed."
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01/02/2024
"This service it is really important for our company, since we have a lot of Hardware which is out of support and this is vendor which we can rely to support old hardware."
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01/09/2023
"We always obtained a quick response and commitment to get the necessary spare parts."
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01/09/2023
"Our overall experience has been amazing! The process to submit a ticket is super easy and the techs that respond are very knowledgeable."
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18/04/2023
"Park Place is always willing to work with the customer to ensure the systems are operational again in the least amount of time"
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Supported NetApp FAS Devices

NetApp has always been at the forefront of producing storage equipment, and the FAS Series is no different. If you have an impending NetApp FAS end of service life drawing closer, Park Place can provide FAS 3rd party maintenance for the following devices:
    • NetApp FAS2020
    • NetApp FAS2040
    • NetApp FAS2050
    • NetApp FAS2220
    • NetApp FAS2750
    • NetApp FAS3050
    • NetApp FAS3160
    • NetApp FAS3220
    • NetApp FAS3270
    • NetApp FAS8060
    • NetApp FAS9000
    • NetApp FAS6080
    • NetApp FAS6240
    • NetApp FAS6290
    • NetApp FAS2240
    • NetApp FAS2520
    • NetApp FAS2552
    • NetApp FAS2554
    • NetApp FAS3020
    • NetApp FAS3070
    • NetApp FAS3170
    • NetApp FAS3240
    • NetApp FAS6040
    • NetApp FAS8080
    • NetApp FAS6210
    • NetApp FAS6250
    • NetApp FAS8020
    • NetApp FAS8300
    • NetApp FAS2620
    • NetApp FAS2650
    • NetApp FAS270
    • NetApp FAS2720
    • NetApp FAS3040
    • NetApp FAS3140
    • NetApp FAS3210
    • NetApp FAS3250
    • NetApp FAS6070
    • NetApp FAS8200
    • NetApp FAS6220
    • NetApp FAS6280
    • NetApp FAS8040
    • NetApp FAS500f

Benefits of our FAS Maintenance Service

Tired of expensive OEM contracts and a support level that that is nowhere near good enough? Here's why our FAS third-party maintenance is a class above:
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Major Cost Savings:

NetApp FAS Series maintenance at 30-40% less than the OEM

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First-Time Fix™ Guarantee:

We're confident we can fix any hardware problem on the first visit

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Fully Automated Maintenance:

ParkView Hardware Monitoring™ monitors for incidents 24/7 and detects issues proactively

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Extend Hardware Life:

Keep hardware running longer and maximize ROI

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Worldwide Support in 170 Languages:

Wherever your equipment is located, we are there to help

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Intuitive Customer Portal:

Our own portal allows you to submit tickets, read dashboards and contact our support team 24/7

NetApp FAS Series Support via a Global Partner

Park Place is the leader in IT infrastructure and networking optimization. We have a worldwide presence, without any disruptions in our third-party maintenance service guaranteed.
  • ~180
    Countries serviced
  • 900+
    Spare parts locations
  • 21,500+
    Current customers supported

Engineer Expertise

We have a global team of highly skilled field service and senior L3 engineers, each averaging over 15 years of direct OEM experience with storage hardware support. Our engineering team are based in cities worldwide and can be on-site at your facility within 4 hours. That’s a NetApp FAS repair service whenever you need it, wherever your storage equipment is located.
  • 600+
    Global Professionals
  • 15+
    Years Average Experience
  • 200K+
    Service Calls in 2024

SLAs to Suit your Needs

With a global network of over 600 expert field engineers across 180+ countries, we deliver on our promises—wherever you operate. Our commitment to meeting service level agreements (SLAs) means you get the parts and service you need, precisely when you need them.

No delays. No exceptions. Just reliable NetApp FAS maintenance, anywhere in the world.

7x24x4

Our most responsive level of FAS support services - giving you peace of mind for your mission critical systems. 24 hours per day, 7 days a week, including holidays. Engineer on site (if needed) in 4 hours or less.

  • Zero downtime, 24/7 peace of mind
  • Rapid 4-hour response, holidays included, on-site if needed
  • Perfect for mission-critical operations
5x9x4

Reliable support during business hours for your essential systems. FAS hardware maintenance available Monday through Friday, 8AM to 5PM (excluding holidays), with an expert engineer on site (if needed) within 4 hours.

  • Fast work-week support.
  • Quick 4-hour help, on-site if needed.
  • Efficient for essential operations.
5x9xNBD

Cost-effective support for non-urgent issues. Available Monday through Friday, 8AM to 5PM (excluding holidays), with next business day onsite response and parts delivery when the call is placed before 5:00PM local time.

  • Budget-friendly for non-urgent needs.
  • Next business day assistance guaranteed, on-site if needed.
  • Ideal for steady, daytime operations.