server stacks before undergoing Oracle server maintenance

Sun/Oracle Maintenance

Offering Solaris operating system support for Sun/Oracle devices.

World-Class Sun/Oracle Support and Maintenance

With Park Place Technologies, you can maintain your Sun/Oracle equipment past its warranty or end of service life and get direct access to our technical support. For example, we offer Sun/Oracle server support when the OEM stops service after Sun/Oracle hardware end of life dates are reached for a particular model.

Supported Sun/Oracle Devices

Sun/Oracle third party maintenance support from Park Place ensures that your Sun/Oracle devices are up and running at a high-performance rate even after the end of service life is reached. Park Place supports the following Sun / Oracle devices:
    • Sun/Oracle SPARCstorage
    • Sun/Oracle Sun Storage
    • Sun/Oracle StorEdge
    • Sun/Oracle StorageTek
    • Sun/Oracle UltraSPARC
    • Sun/Oracle Sun Fire V
    • Sun/Oracle NetraSPARC
    • Sun/Oracle SPARC Enterprise
    • Sun/Oracle Sun Fire UltraSPARC
    • Sun/Oracle M-Series
    • Sun/Oracle T-Series
    • Sun/Oracle V-Series
    • Sun/Oracle X-Series
woman on headset talking through Oracle storage support

Flexible Service Levels

Park Place allows you to extend the life of your Sun/Oracle data center hardware by providing world-class service and support that includes our fast and responsive 24/7 domestic call center. Park Place supports the following Sun/Oracle devices:

  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
phone dashboard to provide Sun storage support

A Portal in Your Pocket

The first of its kind in the third-party data center maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • In order to use PPTechMobile, customers will first need to register for Central Park.
  • Learn more here.

Engineer Expertise

Park Place Technologies employs a large group of field service and advanced L3 engineers that have an average of more than 15 years of direct OEM experience with storage hardware. Our teams are located in cities across the world and can be on-site at your facility within 4 hours. That’s professional Sun/Oracle 3rd party support whenever you need it, wherever your storage hardware is located.
  • 400+
    Global Professionals
  • 15+
    Years Average Experience
  • 100K+
    Service Calls in 2020

Central Park Customer Portal

View all your assets and solve any issue with greater efficiency and improved response times. Central Park provides a single pane of glass that allows you to:
  • Get real-time visibility for all events
  • Submit a ticket
  • View open/closed tickets
  • View all active Park Place contracts
  • View all assets under contract (active or inactive)
  • Add equipment
  • Add, update, enable, and disable technical contacts per location