Sun/Oracle Maintenance

Offering Solaris operating system support for Sun/Oracle devices.

Supported Sun/Oracle Devices

Park Place ensures that your Sun/Oracle devices are up and running at a high-performance rate even after the end of service life is reached. Park Place supports the following Sun / Oracle devices:
    • Sun/Oracle SPARCstorage
    • Sun/Oracle Sun Storage
    • Sun/Oracle StorEdge
    • Sun/Oracle StorageTek
    • Sun/Oracle UltraSPARC
    • Sun/Oracle Sun Fire V
    • Sun/Oracle NetraSPARC
    • Sun/Oracle SPARC Enterprise
    • Sun/Oracle Sun Fire UltraSPARC
    • Sun/Oracle M-Series
    • Sun/Oracle T-Series
    • Sun/Oracle V-Series
    • Sun/Oracle X-Series

Flexible Service Levels

Park Place allows you to extend the life of your Dell data center hardware by providing world-class service and support that includes our fast and responsive 24/7 domestic call center. Park Place supports the following Dell devices:

  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • In order to use PPTechMobile, customers will first need to register for Central Park.
  • Learn more here.

Engineer Expertise

We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage hardware is located.
  • 400+
    Global Professionals
  • 15+
    Years Average Experience
  • 100K+
    Service Calls in 2020

Central Park Customer Portal

View all your assets and solve any issue with greater efficiency and improved response times. Central Park provides a single pane of glass that allows you to:
  • Get real-time visibility for all events
  • Submit a ticket
  • View open/closed tickets
  • View all active Park Place contracts
  • View all assets under contract (active or inactive)
  • Add equipment
  • Add, update, enable, and disable technical contacts per location