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Third Party Server Maintenance

Don't Let Hardware Failures Disrupt Your Business
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Don't Worry
We Got IT Covered

With more engineers than any other provider, Park Place can guarantee on-site support within 4 hours,  minimizing the impact of hardware downtime. That’s why over 21,000 organizations trust us to keep their data centers running smoothly.

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Experience the Park Place Difference

  • SLAs to Fit Your Needs
    • 7x24x4 - Engineer on-site within 4 hours
    • 5x9x4 - 8 AM to 5 PM, M-F. Engineer on-site within 4 hours
    • Next day - Engineer on-site the following business day
  • Faster Time to Repair
    • With over 600 global engineers, we can be on site within 4 hours, greatly reducing expensive downtime.
  • Engineer Expertise
    • Our field engineers have, on average, over 15 years of experience working directly with the OEM.
  • First-Time Fix™ ​Guarantee
    • We're so confident in our services that if a return trip is needed to fix the same issue on the same device, we'll give you a month of free support.
  • Extend Your Hardware's Life
    • Keep your hardware running well beyond its initial warranty and even EOSL date, maximizing return on investment.
  • Save 40% vs OEM Contracts
    • Get the same level of support that the OEM provides at a fraction of the price.

The Next-Gen Data Center Support Experience

The old way of managing and maintaining a data center is reactionary, time-consuming, costly, and outdated. With Park Place Hardware Maintenance and ParkView Hardware Monitoring™ you can streamline your data center hardware maintenance.
Park Place Hardware Monitoring

Been There, Fixed That.

As the global leader in data center and networking optimization, we offer exceptional third-party maintenance for data center storage, server and network hardware.
  • ~180
    Countries serviced
  • 900+
    Spare parts locations
  • 21,500+
    Current customers supported

Central Park Customer Portal

Central Park is an innovative single pane of glass for managing your data center maintenance & monitoring. Key features include:
  • Easy-to-read dashboard of key metrics
  • Service ticket, contract and asset management
  • Multi-account access
  • Ability to designate multiple customer administrators
  • ParkView™ Hub including installation wizard and visibility to monitor devices
  • 24-hour live chat
Park Place Technologies Service Locations Map
"Park Place takes their service responsibility seriously. They are very responsive to hardware alerts and notifications, and to providing the customer with timely support. Their engineers are knowledgeable and willing to provide solutions to improve our existing environment."
Scott Kampen
Transaction Network Services
"I have yet to have a service call that did not get resolved faster than the OEM service on any of my servers."
George Bergeron
Communication Technology Services
"Park Place is extremely easy to work with. I rate Park Place as one of the easiest vendors to work with. Park Place delivers the most consistent, excellent customer service of any vendor I have ever worked with!"
Melanie Teeters
Tarrant County College District

First-Time Fix™ Guarantee

A lot of maintenance providers claim to have a high first-time fix rate but only one puts their reputation on the line – Park Place Technologies. With our new First-Time Fix™ Guarantee if we don’t resolve your storage, server or network hardware issue on the first visit, we’ll credit you for one month of maintenance (and monitoring if applicable) on that device. It’s that simple.

Global Service Delivery​

A global team of 500+ professionals providing 24/7 follow-the-sun support for 124,000+ data centers in 190 countries.​
  • 170 languages supported
  • 24/7 L3 support
  • The world’s largest team of field engineers​

The sooner you switch, the more you’ll save!

Switching hardware support to Park Place after your initial warranty expires could save you 30-40% vs. renewing with the OEM.
  • One partner to support your multi-OEM devices
  • Remote monitoring support
  • First-Time Fix™ Guarantee
  • Our service doesn’t have an expiration date. We’ll support your IT infrastructure as long as necessary.

First-Time Fix™ Guarantee

A lot of maintenance providers claim to have a high first-time fix rate but only one puts their reputation on the line – Park Place Technologies. With our new First-Time Fix™ Guarantee if we don’t resolve your storage, server or network hardware issue on the first visit, we’ll credit you for one month of maintenance (and monitoring if applicable) on that device. It’s that simple.

Global Service Delivery​

A global team of 500+ professionals providing 24/7 follow-the-sun support for 124,000+ data centers in 190 countries.​
  • 170 languages supported
  • 24/7 L3 support
  • The world’s largest team of field engineers​

The sooner you switch, the more you’ll save!

Switching hardware support to Park Place after your initial warranty expires could save you 30-40% vs. renewing with the OEM.
  • One partner to support your multi-OEM devices
  • Remote monitoring support
  • First-Time Fix™ Guarantee
  • Our service doesn’t have an expiration date. We’ll support your IT infrastructure as long as necessary.

Engineer Expertise

We employ a comprehensive team of badged field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage, server and network hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage, server and network hardware is located.
  • 600+
    Global Professionals
  • 15+
    Years Average Experience
  • 150K+
    Service Calls 2021
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