Remote HandsPRO
Exponentially increasing your staff and productivity with on-demand engineers!
Remote Hands Support...When You Need It
As your business grows, so do the demands on your IT team. The last thing you want to do is impede innovation with more people to manage, complex SOWs, or gaps in expertise.
That’s why we offer our Remote HandsPRO program! As a premier remote hands provider, we make it easy: You send us a request, we’ll select the right remote hands technician for the job, and they’ll arrive to complete the task in your timeframe.
Benefits of Choosing Park Place
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Global ReachWith the largest team of badged field engineers, we are a resource-gap solution available in every region of the world. -
No-Skill Level GuessingWe handle the level of engineer dispatched for the task needed, taking capability worries off your plate. -
Cost SavingsCustomers who use Remote HandsPRO reduce their IT operational costs by a full hire, opening up budgets for innovation! -
Predictable BudgetingWhere other solutions get complicated, our remote hands IT services stay simple: Have our engineers at your disposal so you can budget ahead of time. -
Centralized PlatformEvery ticket, contract, and device serviced lives on our single self-service portal, Central Park, for full transparency. -
Quickest to TaskAll Remote HandsPRO tasks require little to no admin coordination, getting an engineer dispatched as fast as possible.
How Our Remote Hands Process Works
Customer opens ticket and requests work to be done on Central Park
Ticket is closed
Park Place selects level of engineer needed and dispatches to selected location
Engineer completes work assigned and provides summary report
What's Included in our Data Center Remote Hands Service?
Park Place Technologies Remote HandsPRO service provides you on-demand dispatched technical resources to perform a variety of onsite IT infrastructure-related tasks. Whether you need a colocation remote hands service or onsite assistance, we provide support when and where needed on a global scale.
Our “pay-as-you use” model for remote hands services eliminates or reduces the need to send your IT staff to remote locations to perform routine tasks.
Let Park Place’s 500+ data center remote hands engineers handle the heavy lifting.
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IMAC SERVICES (INSTALL ADD MOVE CHANGE)
- Unpacking systems following shipment/delivery
- Prepare systems for shipment
- Racking servers, storage arrays and networking gear
- Configuring server, storage array, networking
- UPS battery installation/deinstallation/replacement (up to 5KVA)
- VoIP Phone deployment
- Install/replace/upgrade system components (memory, HDDs, power supplies) Firmware/patch installation
- Typing and submitting commands to customer systems
- Installing mounting brackets for TV/AV, assuming existing power in place
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WIRELESS & CABLING
- Investigate in-rack cabling/connectivity
- Voice and data installations, moves, adds, changes (VOIP)
- Cable testing and termination
- Install new/replacement patch/ethernet/coaxial cabling within the existing or directly adjacent rack
- Install new wireless AP
- Wireless AP connectivity check
- Network connectivity (router configs/validation)
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DISCOVERY
- Asset tagging
- Documenting asset serial numbers and key information
- Visual equipment checks and scheduled data center walkthrough
- Report malfunctioning/non-working equipment or lighting
- Site audit, using Park Place standard format
- Plugging in a console port for remote management
- Review and/or relay system or console messages
- Verify KVM operation
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END-USER COMPUTE
- Unboxing and assembling laptop, desktop, associated peripherals
- Loading software/programs for end user usage
- Troubleshooting devices and connectivity
- Imaging laptop, desktop
- Physical set up or moving of end user compute, including laptop, desktop, and associated peripherals, within the same site location
- Hardware/memory installation
- Configuring kiosks/customer-facing devices (except point-of-sale)
- Printer/copier installation
- Printer/copier driver downloads and installation
- Teleconference phone operation
- EUC device connectivity verification
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DATA MANAGEMENT
- Media loads and daily tape-handling services
- Tape media scratch count
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ITAD SERVICES (IT ASSET DISPOSITION)
- Un-rack devices and prepare for disposal
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GENERAL
- Escorting a vendor within the customer facility
- Inform customer of sub-quality work practices or health-and-safety issues
- Dusting/cleaning equipment
- Asset reboot
- Investigate in-rack cabling/connectivity
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TASKS WITH ADDITIONAL PROJECT COORDINATION NEEDED
- Coordination of customer-provided parts delivery or pickup
- Completion of PPT Complex Audit form
- Arranging a custom tool kit
- Assigning 2+ technicians on a single request
- Identification and coordination of resources with specific or unique skillset
- Coordination of visits to multiple sites (rollout)
- Ongoing status reporting
- Cabling span greater than 1-rack adjacent
- ITAD requests (data erasure/recycling/destruction)
- Work that is requested on non-contracted locations
- FE goes to same site more than once
- Pre-visit coordination between engineer and customer
- Procurement of materials