IBM Third Party Maintenance
Parts delivery & on site maintenance for all IBM data center hardware.
Get IBM Hardware Support for Less
When your IBM hardware warranty expires, you need a trusted partner that delivers the same expert support without the OEM price tag.
With over 600 field engineers and 2400 stocking locations across 180 countries, you get 24/7 parts support and on-site maintenance no matter where you’re located.
Save up to 40% vs renewing with the OEM and see why over 23,000 organizations, including half of the Fortune 500™, trust us to deliver more uptime for their IBM hardware.
Why Move Your IBM Support to Park Place?
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Flexible SLAs
- 7x24x4 - Engineer on site within 4 hours after contact
- 5x9x4 - 8AM to 5PM M-F. Engineer on site within 4 hours after contact
- Next Day - Engineer on site next business day
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Keep Your Existing Hardware
- End of Service Life (EOSL) support keeps your investments up and running longer, maximizing ROI and freeing money for other initiatives
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Save 40% vs OEM Contracts
- Save 40% on support vs renewing with the OEM, maximizing ROI on data center investments.
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First-Time Fix™ Guarantee
- If a return trip is needed to fix the same issue on the same device within 5 days, you get one month of support on the device free.
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Faster Time to Repair
- Have an engineer on site in as little as 4 hours, greatly reducing expensive downtime.
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One Partner - All OEMs
- With multi-vendor hardware support, you can simplify IT maintenance by reducing the number of partners you need.
Let's Automate Your Maintenance Process
ParkView Hardware Monitoring™ simplifies maintenance to just two steps by proactively detecting hardware faults 24/7. An ideal solution for organizations where downtime isn't an option.
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Proactive Monitoring
Once a fault is detected, Park Place hardware monitoring automatically generates a repair ticket, cutting the average resolution touchpoints from 8 to just 2 and reducing time to repair by 31%
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Data Security & Encryption
Security features are based on your company’s unique requirements and all data transmitted to Park Place is SSL encrypted
Been There, Fixed That.
As the global leader in data center and networking optimization, we offer exceptional third-party maintenance for data center storage, server and network hardware.
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~180Countries serviced
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900+Spare parts locations
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25,000+Current customers supported
Central Park Customer Portal
Central Park is an innovative single pane of glass for managing your data center maintenance & monitoring.
Key features include:
- Easy-to-read dashboard of key metrics
- Service ticket, contract and asset management
- Multi-account access
- Ability to designate multiple customer administrators
- ParkView™ Hub including installation wizard and visibility to monitor devices
- 24-hour live chat
"Park Place takes their service responsibility seriously. They are very responsive to hardware alerts and notifications, and to providing the customer with timely support. Their engineers are knowledgeable and willing to provide solutions to improve our existing environment."
Scott Kampen
Transaction Network Services
Transaction Network Services
"I have yet to have a service call that did not get resolved faster than the OEM service on any of my servers."
George Bergeron
Communication Technology Services
Communication Technology Services
"Park Place is extremely easy to work with. I rate Park Place as one of the easiest vendors to work with. Park Place delivers the most consistent, excellent customer service of any vendor I have ever worked with!"
Melanie Teeters
Tarrant County College District
Tarrant County College District
Engineer Expertise
We employ a comprehensive team of badged field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage, server and network hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage, server and network hardware is located.
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600+Global Professionals
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15+Years Average Experience
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150K+Service Calls 2021