Supermicro Support & Maintenance

Our team includes the most badged L1–L3 engineers in the industry, each with 15+ years of direct experience with Supermicro. To ensure consistency and eliminate knowledge gaps, we use a Three-Deep model: Assigning a primary, secondary, and tertiary support technician to every location who understand your environment inside and out.

Our replacements are original Supermicro parts procured and vetted through both commercial partners and our own testing facilities. Whether it’s a whole unit or an individual component, all Supermicro hardware procured by Park Place Technologies goes through extensive review prior to deployment, and we stock these parts at the nearest global location to you so they’re ready when you need them.

When we say 24×7, we mean it! Our operations centers are placed strategically around the globe so someone is always there to take your call, escalate your incident, and dispatch an engineer to your location. And if you don’t need the fastest time possible for your environment, you can customize your SLA by device type or priority.

Check out our common Supermicro service level agreements (SLAs) below:

Park Place’s Central Park™ platform is your single, self-service portal. If you want to submit or view support tickets, evaluate your active contracts, add equipment, or observe real-time events, you can do it here.