man in data center providing NetApp support and maintenance

NetApp Storage Maintenance

Offering enhanced layered application support for NetApp storage.

World-Class NetApp Support and Maintenance

When the typical three-year warranty support period is over, many customers begin to investigate how to renew NetApp support so they can extend hardware lifespan with confidence. Others start looking at NetApp alternatives, especially if the cost of the OEM contract or the support level choices aren’t a good fit for their needs and budget.

With Park Place Technologies, you can maintain your NetApp storage equipment past its warranty or end of service life and get direct access to our technical NetApp third party support. Our NetApp support lets you extend your equipment’s useful life beyond key NetApp end of life milestones that can result in dramatic savings.

In reality, only NetApp premium support can approach the quality delivered by top-tier third party maintenance providers, such as Park Place Technologies. Yet Park Place clients spend at least 50% less on their annual contracts while gaining more support features, including:

  • Immediate support. Park Place staffs only Level 3 engineers, so our clients get help and answers right away. Compare that with NetApp, where a simple question deemed “Severity Level 4” is assigned at least a full-day’s wait time, even for customers paying for premium support.
  • Parts installation. Park Place’s parts service is superior to NetApp warranty or standard service. Spares always arrive quickly, and an engineer installs them—no self-installation required, ever.
  • Complete hardware, software, and firmware support. No matter what service level a client chooses, Park Place delivers a complete NetApp support solution that is as effective in dealing with drive failures as with ONTAP quandaries. There is no need to pay a premium price to get ONTAP help!
  • Proactive monitoring with ParkView. Our 24/7 monitoring system is a level above, with integrated machine learning to proactively identify faults in the earliest stages. The system also automatically triages and files the trouble ticket, so our engineers are on the way to a fix, often before the client even realizes there is a problem.
  • Multi-vendor support. Park Place offers contracts on a full variety of storage, server, and networking gear. The end result is an inclusive, no-fuss, “one stop shop” support solution for the entire data center.

To find out more about how we outperform NetApp support, contact us below today.

Supported NetApp Storage Devices

Park Place offers NetApp storage solutions that help in handling hardware support as well as basic and enhanced layered application support services. NetApp 3rd party support from Park Place supports the following devices:
    • NetApp FAS200
    • NetApp FAS2000
    • NetApp FAS3000
    • NetApp FAS6000
    • NetApp FAS8000
    • NetApp FAS900-NetStor
    • NetApp StorVault
    • NetApp V-Series
    • NetApp F-Series
    • NetApp IBM N-Series
woman on headset giving NetApp 3rd party support

Flexible Service Levels

NetApp support from Park Place allows you to extend the life of your data center hardware by providing world-class service and support that includes our fast and responsive 24/7 domestic call center.

  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
mobile app dashboard for NetApp storage support

A Portal in Your Pocket

The first of its kind in the third-party data center maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • In order to use PPTechMobile, customers will first need to register for Central Park.
  • Learn more here.

Engineer Expertise

We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional NetApp hardware support whenever you need it, wherever your storage hardware is located.
  • 400+
    Global Professionals
  • 15+
    Years Average Experience
  • 100K+
    Service Calls in 2020

Central Park Customer Portal

View all your assets and solve any issue with greater efficiency and improved response times. Central Park provides a single pane of glass that allows you to:
  • Get real-time visibility for all events
  • Submit a ticket
  • View open/closed tickets
  • View all active Park Place contracts
  • View all assets under contract (active or inactive)
  • Add equipment
  • Add, update, enable, and disable technical contacts per location