Man providing IBM Netezza support

IBM Netezza Support & Maintenance

Converged infrastructure support for your Netezza devices.

IBM Netezza Mako Support Alternative

IBM will stop supporting Netezza Mako devices after April 30th, 2023, leaving their customers with limited options – migrate to the cloud or self-maintain their Netezza devices.

For those who would like to extend the life of their Netezza hardware, Park Place Technologies offers hardware maintenance and support for IBM Netezza and PureData converged systems. In addition to our experience with Mako models, Park Place can also support Skimmer, Twinfin, and Striper (Gen 1 & 2) models.

Get Your Netezza Maintenance Quote Today!

Netezza Models reaching EOSL in 2023

For a full list of Netezza EOSL Dates, visit the IBM page of our EOSL library.
  • Mako 1/4 Rack
    • Model Number: N3001-002
    • EOSL Date: 4/30/23
  • Mako-3
    • Model Number: N3001-005
    • EOSL Date: 4/30/23
  • Mako-6
    • Model Number: N3001-010
    • EOSL Date: 4/30/23
  • Mako-12
    • Model Number: N3001-020
    • EOSL Date: 4/30/23
  • Mako-24
    • Model Number: N3001-040
    • EOSL Date: 4/30/23

Flexible Hardware Support

Data Center Hardware Maintenance with Park Place allows you to extend the life of your existing Netezza assets with world-class service – including our fast and responsive 24/7 domestic call center to provide an initial phone-based diagnosis and dispatch a Field Engineer on-site (if required) within 4 hours after customer contact. Our short-term coverage options and flexible contracts ensure you get support on your device for as long as necessary, allowing you to consider all your options when it comes to supporting your Netezza hardware – whether that be for an extended time, or migrating to the cloud when you’re ready.

Parts and Logistics Capabilities

Park Place Technologies has 603,135 parts across all Tier-1 OEMs stored in 957 spare parts locations around the globe—meaning your equipment is guaranteed the expedited maintenance and support your organization deserves. 99% of a Netezza is made up of off-the-shelf IBM standard xSeries/Blade and storage parts. Our replacement parts are original OEM parts procured through vetted commercial partners, including our own testing facilities. All parts purchased by Park Place Technologies are given an extensive and stringent review prior to being used as spares, leading to a parts DOA rate of less than .25% versus the industry standard of 1.5%.

Enhanced Support

Park Place is partnered with the global leaders in managing and supporting enterprise class devices. If you are looking for complete support, our partnerships provide a comprehensive, specialized solution with Netezza expertise, coupled with Park Place’s top-tiered, global data center support engineering and logistics model to bring you the best service offering in the industry for your Netezza environment.

Engineer Expertise

We employ a robust team of field service and advanced L3 engineers that hold an average of 15+ years of direct OEM experience with all sorts of storage hardware. Our engineering teams live in cities around the world and can be on-site at your facility within 4 hours. That’s professional post-warranty support wherever your data center hardware is located, whenever you need it.
  • 600+
    Global Professionals
  • 15+
    Years Average Experience
  • 150K+
    Service Calls in 2021
Park Place Technologies Service Locations Map

Central Park Customer Portal

View all your assets and solve any issue with improved response times and greater efficiency. Central Park provides a single pane of glass that allows you to:
  • Get real-time visibility for all events
  • Submit a ticket
  • View all active Park Place contracts
  • View open/closed tickets
  • View all assets under contract (active or inactive)
  • Add equipment
  • Add, update, enable, and disable technical contacts per location