IBM Netezza Support & Maintenance

Data Center Hardware Maintenance with Park Place allows you to extend the life of your existing Netezza assets with world-class service – including our fast and responsive 24/7 domestic call center to provide an initial phone-based diagnosis and dispatch a Field Engineer on-site (if required) within 4 hours after customer contact. Our short-term coverage options and flexible contracts ensure you get support on your device for as long as necessary, allowing you to consider all your options when it comes to supporting your Netezza hardware – whether that be for an extended time, or migrating to the cloud when you’re ready.

Park Place Technologies has 603,135 parts across all Tier-1 OEMs stored in 957 spare parts locations around the globe—meaning your equipment is guaranteed the expedited maintenance and support your organization deserves. 99% of a Netezza is made up of off-the-shelf IBM standard xSeries/Blade and storage parts. Our replacement parts are original OEM parts procured through vetted commercial partners, including our own testing facilities. All parts purchased by Park Place Technologies are given an extensive and stringent review prior to being used as spares, leading to a parts DOA rate of less than .25% versus the industry standard of 1.5%.

Park Place is partnered with the global leaders in managing and supporting enterprise class devices. If you are looking for complete support, our partnerships provide a comprehensive, specialized solution with Netezza expertise, coupled with Park Place’s top-tiered, global data center support engineering and logistics model to bring you the best service offering in the industry for your Netezza environment.