Linux Software Technical Support
Expert Linux support for 30-40% less than community-managed and commercially licensed providers.
Technical Support & Service Team
Park Place technical support for Linux operating systems provides comparable software support to the manufacturer. This means an improved and collaborative approach to review, advise, and resolve issues surrounding software, operating system, and compatibility issues on your supported Linux environment, all while saving 30-40% compared to the community-maintained and commercially licensed providers.
Park Place Technologies provides expert, vendor-independent technical support for commercially licensed and community-managed Linux providers — RHEL, SUSE, Oracle Linux, Ubuntu, CentOS Stream, Rocky Linux and AlmaLinux — under one simple, per-instance support model.
We partner with your internal system administrative team to ensure that your Linux software is performing at its best. Whether you require quick help with a question or sophisticated technical support, we have certified engineers ready to help.
Supported Linux Platforms
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Oracle Linux
Launched in 2006, Oracle Linux is a free, enterprise-class OS built from the source code of Red Hat Enterprise Linux (RHEL). Dual Kernel options: Red Hat Compatible Kernel (RHCK) and Unbreakable Enterprise Kernel (UEK) deliver high-performance for large databases and cloud environments.
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Red Hat Enterprise Linux (RHEL)
RHEL is a commercial, enterprise-grade OS built on the Linux kernel for servers, hybrid cloud, and edge computing. It runs on almost any environment type, delivering stable, secure, and standardized platform performance for mission-critical workloads. (on-prem, virtual machines, containers, and public cloud).
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SUSE Linux Enterprise Server (SLES)
Designed for business and corporate systems with high stability, this platform is built on Linux kernel. Primary uses include servers, mainframes, and cloud environments.
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Unbuntu
Free, open-source OS based on the Linux kernel that delivers strong security for computers, servers, and cloud systems. Interim releases arrive roughly every six months, with Long-Term Support (LTS) releases every two years.
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CentOS Stream
Free, community-driven Linux distribution that serves as the continuously delivered upstream (midstream) of RHEL — new features land here ahead of the next RHEL release. NOTE: legacy down stream CentOS Linux (7 and 8) releases have reached end of life. Park Place can support both versions on a best-effort basis where expressly agreed.
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Rocky Linux
Free, enterprise-grade OS designed to be a downstream, 1:1 binary-compatible rebuild of RHEL. Created as a community replacement for the discontinued CentOS Linux. Suited for servers, desktops, and cloud computing.
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AlmaLinux
Free, open-source community-driven OS created as a drop-in replacement for the discontinued CentOS Linux. Maintains application binary interface (ABI) compatibility with RHEL. Major versions offer approximately 10 years of lifecycle support for stable production environments.
Benefits of Linux Support with Park Place
Linux operating system Software Technical Support delivered by our L1-L3 engineering team provides troubleshooting, problem diagnosis, and follows tickets through to remediation. Our engineering team has experience working on multiple Linux platforms from original release to current. The team also holds Linux-related certifications.
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Enhanced SupportExperienced Linux Engineers
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Easy Ticket Creation & TrackingVia Central Park Customer Portal
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Increased UptimeWith Sev1 30min. response 24 hrs/day, 7 days/week
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Cost Savings30-40% less than community-maintained and commercially licensed providers
Park Place Support Benefits
Support Options & Response Times
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Support Options
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Response Times
| Support Options | Park Place Technical Support – 5x9 | Park Place Technical Support – 7x24 | Software Vendor* |
|---|---|---|---|
| Support Requests | Unlimited | Unlimited | Unlimited |
| Administrators | Unlimited | Unlimited | Unlimited |
| Remote Support | Yes | Yes | Yes |
| Global Account Management | Yes | Yes | No |
| User-Friendly Customer Portal | Yes | Yes | No |
| Response Times | Park Place Technical Support – 5x9* | Park Place Technical Support – 7x24 |
|---|---|---|
| SEV 1 | 5 x 9 x 4 hours | 7 x 24 x 30 mins*** |
| SEV 2 | 5 x 9 x 8 hours | 7 x 24 x 4 hours |
| SEV 3 | 5 x 9 x 12 hours | 7 x 24 x 8 hours |
| SEV 4 | 5 x 9 x 12 hours | 7 x 24 x 12 hours |