Technical Support & Service Team

Park Place technical support for Linux operating systems provides comparable software support to the manufacturer. This means an improved and collaborative approach to review, advise, and resolve issues surrounding software, operating system, and compatibility issues on your supported Linux environment, all while saving 30-40% compared to the community-maintained and commercially licensed providers.

Park Place Technologies provides expert, vendor-independent technical support for commercially licensed and community-managed Linux providers — RHEL, SUSE, Oracle Linux, Ubuntu, CentOS Stream, Rocky Linux and AlmaLinux — under one simple, per-instance support model.

We partner with your internal system administrative team to ensure that your Linux software is performing at its best. Whether you require quick help with a question or sophisticated technical support, we have certified engineers ready to help.

Supported Linux Platforms

  • Oracle Linux

    Launched in 2006, Oracle Linux is a free, enterprise-class OS built from the source code of Red Hat Enterprise Linux (RHEL). Dual Kernel options: Red Hat Compatible Kernel (RHCK) and Unbreakable Enterprise Kernel (UEK) deliver high-performance for large databases and cloud environments.

  • Red Hat Enterprise Linux (RHEL)

    RHEL is a commercial, enterprise-grade OS built on the Linux kernel for servers, hybrid cloud, and edge computing. It runs on almost any environment type, delivering stable, secure, and standardized platform performance for mission-critical workloads. (on-prem, virtual machines, containers, and public cloud).

  • SUSE Linux Enterprise Server (SLES)

    Designed for business and corporate systems with high stability, this platform is built on Linux kernel. Primary uses include servers, mainframes, and cloud environments.

  • Unbuntu

    Free, open-source OS based on the Linux kernel that delivers strong security for computers, servers, and cloud systems. Interim releases arrive roughly every six months, with Long-Term Support (LTS) releases every two years.

  • CentOS Stream

    Free, community-driven Linux distribution that serves as the continuously delivered upstream (midstream) of RHEL — new features land here ahead of the next RHEL release. NOTE: legacy down stream CentOS Linux (7 and 8) releases have reached end of life. Park Place can support both versions on a best-effort basis where expressly agreed.

  • Rocky Linux

    Free, enterprise-grade OS designed to be a downstream, 1:1 binary-compatible rebuild of RHEL. Created as a community replacement for the discontinued CentOS Linux. Suited for servers, desktops, and cloud computing.

  • AlmaLinux

    Free, open-source community-driven OS created as a drop-in replacement for the discontinued CentOS Linux. Maintains application binary interface (ABI) compatibility with RHEL. Major versions offer approximately 10 years of lifecycle support for stable production environments.

Benefits of Linux Support with Park Place

Linux operating system Software Technical Support delivered by our L1-L3 engineering team provides troubleshooting, problem diagnosis, and follows tickets through to remediation. Our engineering team has experience working on multiple Linux platforms from original release to current. The team also holds Linux-related certifications.

  • Enhanced Support
    Experienced Linux Engineers
  • Easy Ticket Creation & Tracking
    Via Central Park Customer Portal
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    Increased Uptime
    With Sev1 30min. response 24 hrs/day, 7 days/week
  • Cost Savings
    30-40% less than community-maintained and commercially licensed providers

Park Place Support Benefits

  • Independent Expert Support
    Vendor-neutral Linux troubleshooting from knowledgeable L3 engineers
  • One Centralized Partner
    Enterprise and community Linux support, streamlined with a single partner for fast and consistent SLA support
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    Global Coverage
    24/7 global support for all regions, with in-market expertise
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    Maximize Uptime
    Critical support when you need help now! Kernel panics, package conflicts, system, networking, storage, boot, and performance issues resolved quickly.
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    Flexible Service Levels
    Choose an SLA that fits the business need. 24x7 or 5x9 coverage priced per server or VM instance.
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    Lifecycle Support
    Continued best-effort support after a distribution reaches end-of-life and OEM support evaporates. Remediation guidance and workarounds where no upstream fixes exist.

Support Options & Response Times

  • Support Options

  • Response Times

Support Options Park Place Technical Support – 5x9 Park Place Technical Support – 7x24 Software Vendor*
Support Requests Unlimited Unlimited Unlimited
Administrators Unlimited Unlimited Unlimited
Remote Support Yes Yes Yes
Global Account Management Yes Yes No
User-Friendly Customer Portal Yes Yes No
Response Times Park Place Technical Support – 5x9* Park Place Technical Support – 7x24
SEV 1 5 x 9 x 4 hours 7 x 24 x 30 mins***
SEV 2 5 x 9 x 8 hours 7 x 24 x 4 hours
SEV 3 5 x 9 x 12 hours 7 x 24 x 8 hours
SEV 4 5 x 9 x 12 hours 7 x 24 x 12 hours