Microsoft Third-Party Support
Alternative support for the entire Microsoft stack 24/7/365, responding faster and resolving tickets quicker.
Third-Party Microsoft Support, Saving you 30%-40%
Park Place’s Microsoft Support can replace your Microsoft Unified contract, drastically reducing your operating costs.
Clients can save 1/3 or more when switching from Microsoft Unified Support to Park Place Technologies. We deliver affordable, high quality Microsoft third-party tech support when you need it fast!
Microsoft Technical Experience
Independent 3rd-party software support is a time-proven model. Our engineers have 15+ years of direct OEM experience! From Fortune 500 organizations, to large health systems, major financial institutions and Federal agencies — Park Place ensures vital Microsoft systems will perform as expected!
We support 21.5K+ global customers, including half of the Fortune 500, positioning ourselves as an ideal Microsoft Unified Support replacement. Support delivered by our L3-L4 engineering team includes:
We support 21.5K+ global customers, including half of the Fortune 500, positioning ourselves as an ideal Microsoft Unified Support replacement. Support delivered by our L3-L4 engineering team includes:
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Configuration assistance
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Troubleshooting and problem diagnosis
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Answers to “how-to” questions
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Ticket management through to remediation
An Alternative Microsoft Unified Support Service
If you have an upcoming renewal, or are actively seeking a Microsoft Unified enterprise support replacement, here's why we are best positioned to support your environment.
24/7 GLOBAL SUPPORT
24/7 support for all Microsoft products.
24/7 support for all Microsoft products.
MANAGED ESCALATIONS
Managed ticket escalations to Microsoft when needed.
Managed ticket escalations to Microsoft when needed.
PROACTIVE ENGINEERING
Expert Service and Support.
Expert Service and Support.
FASTER RESOLUTION
Maximize uptime.
Maximize uptime.
FASTER RESPONSE TIME
vs. Microsoft Unified Support.
vs. Microsoft Unified Support.
Comparing Microsoft Unified Support Options
When looking for a different Microsoft Unified Support provider, there are many things to consider before pivoting from the OEM. The table below compares the capabilities between Park Place, Microsoft and other external providers, so you can determine the best strategy for your specific needs.
Best-in-class
Good
Acceptable
| Park Place Technologies | Microsoft | CSP / MSP / VAR | |
|---|---|---|---|
| All Microsoft Technologies Fully Supported |
All
|
All
|
Limited to specialties
|
| Response Times |
|
4 hr "target" standard 30 min "target" catastrophic
No SLAs 15 min critical Azure (add-on $$$) |
Varies
After-hours only L1 staff OR on-call L2-3 support |
| Sr. Problem Resolution Support Engineers / Break-fix 24/7 |
Level 2-3 (24/7)
Level 4 (24/7 critical) |
Level 2-3 (24/7)
Level 4 (24/7 critical) Significant 3rd-party, offshore |
Level 1 (24/7)
Level 2-3 Project-focused (on-call) Significant 3rd-party, offshore |
| Account Service Team |
TAM (Technical Account Manager)
Critical Situation Manager Dedicated Account Teams YES |
CSAM (Customer Service Manager)
Critical Situation Manager |
CSAM (Customer Service Manager)
Sales |
| Ticket Escalation to Microsoft |
Microsoft Support for Partners
Contractual SLA – Assures rapid escalation |
Clients are experiencing slowing response and resolution times
Goals consistently missed |
YES / Varies
Microsoft Advanced or Premier Support escalations often limited |
| N.Tickets Resolved In-House |
Majority resolved in-house
Small percentage escalated to Microsoft |
Significant outsourcing to offshore 3rd-parties
|
Varies
Significant number of escalations to Microsoft common |
| Proactive Support |
Preventative, health checks, system assessments, and consultative support
|
Online DIY resources
|
Online DIY resources
|
| Designated Support Engineer (DSE) |
Engineer-led projects
|
EDE's (Enhanced Designated Engineering) available
|
Possible engineer-led project support
|