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Your contract with Park Place Technologies consists of your Order Schedule and the service descriptions, agreements and terms below that are referenced in your Order Schedule, unless otherwise agreed in writing by the parties.

General Terms and Conditions

The below General Terms and Conditions apply to all sales of services on the Order Schedule by Park Place Technologies.  Immediately below are the currently applicable General Terms and Conditions.  For General Terms and Conditions applicable for prior periods, see Archive below.

General Terms and Conditions for Purchase of Services (Effective 9 April 2025)

Service Descriptions

The below are Service Descriptions for services offered by Park Place Technologies. Please reference the Service Description that corresponds with services referenced on your Order Schedule. The below Service Descriptions are those currently applicable. For Service Descriptions published for prior periods, see Archive below.

Entuity

Entuity End User License Agreement (Effective 7 February 2024)

Hardware Maintenance

Hardware Maintenance Service Description (Effective 8 August 2024)

Infrastructure Support Services – Base

Infrastructure Support (Effective 10 July 2024)

IBM AIX Technical Support

IBM AIX Technical Support (Effective 21 March 2025)

VMware Service Support

VMware Technical Support (Effective 21 January 2025)

Software Technical Support

Technical Advice and Guidance Support (Effective 21 March 2025)

Performance and Utilization Monitoring

Performance Utilization and Monitoring (Effective 10 July 2024)

Red Hat Linux Technical Support

Red Hat Linux Technical Support (Effective 20 March 2025)

Nutanix Technical Support

Nutanix Technical Support (Effective 19 March 2025)

StorFirst

StorFirst End User License Agreement (Effective 21 March 2025)

Dell VxRail

Dell VxRail Software Technical Support (Effective 19 March 2025)

Windows Server OS

Windows Server OS Technical Support (Effective 21 March 2025)

Microsoft SQL Server

Microsoft SQL Server Technical Support (Effective 21 January 2025)

Microsoft Exchange Server

Microsoft Exchange Server Technical Support (Effective 19 February 2025)

Hardware Maintenance Product Specific Service Limitations

The below additional service limitations apply to the specific products noted.  For these additional service limitations applicable for prior periods, see Archive below.

Hardware Maintenance Product Limitations (Effective 9 April 2025)

Channel Partner / Reseller Agreement Terms and Conditions

The below Channel Partner / Reseller Agreement Terms and Conditions establish the framework for the relationship between Park Place Technologies and its Channel Partners / Resellers. Immediately below is the current version of these Terms and Conditions. For versions applicable to prior periods, see Archive below.

Channel Partner/Reseller Agreement (Effective 13 November 2024)

Archive

 

Your contract with Park Place Technologies consists of your Order Schedule and the service descriptions, agreements and terms below that are referenced in your Order Schedule, unless otherwise agreed in writing by the parties.

General Terms and Conditions

The below General Terms and Conditions apply to all sales of services on the Order Schedule by Park Place Technologies.  Immediately below are the currently applicable General Terms and Conditions.  For General Terms and Conditions applicable for prior periods, see Archive below.

General Terms and Conditions for Purchase of Services (Effective 9 April 2025)

Service Descriptions

The below are Service Descriptions for services offered by Park Place Technologies. Please reference the Service Description that corresponds with services referenced on your Order Schedule. The below Service Descriptions are those currently applicable. For Service Descriptions published for prior periods, see Archive below.

Entuity

Entuity End User License Agreement (Effective 07 February 2024)

Hardware Maintenance

Hardware Maintenance Service Description (Effective 15 August 2024)

IBM AIX Technical Support

IBM AIX Technical Support (Effective 21 March 2025)

VMware Service Support

VMware Technical Support (Effective 21 January 2025)

Software Technical Support

Technical Advice and Guidance Support (Effective 21 March 2025)

Performance and Utilization Monitoring

Performance and Utilization Monitoring (Effective 17 July 2024)

StorFirst

StorFirst End User License Agreement (Effective 21 March 2025)

Red Hat Linux Technical Support

Red Hat Linux Technical Support (Effective 20 March 2025)

Nutanix Technical Support

Nutanix Technical Support (Effective 19 March 2025)

Dell VxRail

Dell VxRail Software Technical Support (Effective 19 March 2025)

Windows Server OS

Windows Server OS Technical Support (Effective 21 March 2025)

Microsoft SQL Server

Microsoft SQL Server Technical Support (Effective 21 January 2025)

Microsoft Exchange Server

Microsoft Exchange Server Technical Support (Effective 19 February 2025)

Hardware Maintenance Product Specific Service Limitations

The below additional service limitations apply to the specific products noted.  For these additional service limitations applicable for prior periods, see Archive below.

Hardware Maintenance Product Limitations (Effective 9 April 2025)

Archive

 

Your contract with Park Place Technologies consists of your Order Schedule and the service descriptions, agreements and terms below that are referenced in your Order Schedule, unless otherwise agreed in writing by the parties.

General Terms and Conditions

The below General Terms and Conditions apply to all sales of services on the Order Schedule by Park Place Technologies.  Immediately below are the currently applicable General Terms and Conditions.  For General Terms and Conditions applicable for prior periods, see Archive below.

General Terms and Conditions for Purchase of Services (Effective 15 April 2025)

Service Descriptions

The below are Service Descriptions for services offered by Park Place Technologies. Please reference the Service Description that corresponds with services referenced on your Order Schedule. The below Service Descriptions are those currently applicable. For Service Descriptions published for prior periods, see Archive below.

Entuity

Entuity End User License Agreement (Effective 07 February 2024)

Hardware Maintenance

Hardware Maintenance Service Description (Effective 15 August 2024)

IBM AIX Technical Support

IBM AIX Technical Support (Effective 21 March 2025)

VMware Service Support

VMware Technical Support (Effective 21 January 2025)

Software Technical Support

Technical Advice and Guidance Support (Effective 21 March 2025)

Performance and Utilization Monitoring

Performance and Utilization Monitoring (Effective 17 July 2024)

StorFirst

StorFirst End User License Agreement (Effective 21 March 2025)

Red Hat Linux Technical Support

Red Hat Linux Technical Support (Effective 20 March 2025)

Nutanix Technical Support

Nutanix Technical Support (Effective 19 March 2025)

Dell VxRail

Dell VxRail Software Technical Support (Effective 19 March 2025)

Windows Server OS

Windows Server OS Technical Support (Effective 21 March 2025)

Microsoft SQL Server

Microsoft SQL Server Technical Support (Effective 21 January 2025)

Microsoft Exchange Server

Microsoft Exchange Server Technical Support (Effective 19 February 2025)

Hardware Maintenance Product Specific Service Limitations

The below additional service limitations apply to the specific products noted.  For these additional service limitations applicable for prior periods, see Archive below.

Hardware Maintenance Product Limitations (Effective 9 April 2025)

Archive

 

Your contract with Park Place Technologies consists of your Order Schedule and the service descriptions, agreements and terms below that are referenced in your Order Schedule, unless otherwise agreed in writing by the parties.

General Terms and Conditions

The below General Terms and Conditions apply to all sales of services on the Order Schedule by Park Place Technologies.  Immediately below are the currently applicable General Terms and Conditions.  For General Terms and Conditions applicable for prior periods, see Archive below.

General Terms and Conditions for Purchase of Services (Effective 15 April 2025)

Service Descriptions

The below are Service Descriptions for services offered by Park Place Technologies. Please reference the Service Description that corresponds with services referenced on your Order Schedule. The below Service Descriptions are those currently applicable. For Service Descriptions published for prior periods, see Archive below.

Entuity

Entuity End User License Agreement (Effective 12 March 2024)

Hardware Maintenance

Hardware Maintenance Service Description (Effective 19 August 2024)

IBM AIX Technical Support

IBM AIX Technical Support (Effective 21 March 2025)

VMware Service Support

VMware Technical Support (Effective 21 January 2025)

Software Technical Support

Technical Advice and Guidance Support (Effective 21 March 2025)

Performance and Utilization Monitoring

Performance and Utilization Monitoring (Effective 17 July 2024)

Red Hat Linux Technical Support

Red Hat Linux Technical Support (Effective 20 March 2025)

Nutanix Technical Support

Nutanix Technical Support (Effective 19 March 2025)

StorFirst

StorFirst End User License Agreement (Effective 21 March 2025)

Dell VxRail

Dell VxRail Software Technical Support (Effective 19 March 2025)

Windows Server OS

Windows Server OS Technical Support (Effective 21 March 2025)

Microsoft SQL Server

Microsoft SQL Server Technical Support (Effective 21 January 2025)

Microsoft Exchange Server

Microsoft Exchange Server Technical Support (Effective 19 February 2025)

Hardware Maintenance Product Specific Service Limitations

The below additional service limitations apply to the specific products noted.  For these additional service limitations applicable for prior periods, see Archive below.

Hardware Maintenance Product Limitations (Effective 9 April 2025)

Channel Partner / Reseller Agreement Terms and Conditions

The below Channel Partner / Reseller Agreement Terms and Conditions establish the framework for the relationship between Park Place Technologies and its Channel Partners / Resellers. Immediately below is the current version of these Terms and Conditions. For versions applicable to prior periods, see Archive below.

Channel Partner/Reseller Agreement (Effective 13 November 2024)

Archive

 

Your contract with Park Place Technologies consists of your Order Schedule and the service descriptions, agreements and terms below that are referenced in your Order Schedule, unless otherwise agreed in writing by the parties.

General Terms and Conditions

The below General Terms and Conditions apply to all sales of services on the Order Schedule by Park Place Technologies.  Immediately below are the currently applicable General Terms and Conditions.  For General Terms and Conditions applicable for prior periods, see Archive below.

General Terms and Conditions for Purchase of Services (Effective 9 April 2025)

Service Descriptions

The below are Service Descriptions for services offered by Park Place Technologies. Please reference the Service Description that corresponds with services referenced on your Order Schedule. The below Service Descriptions are those currently applicable. For Service Descriptions published for prior periods, see Archive below.

Entuity

Entuity End User License Agreement (Effective 07 February 2024)

Hardware Maintenance

Hardware Maintenance Service Description (Effective 15 August 2024)

IBM AIX Technical Support

IBM AIX Technical Support (Effective 21 March 2025)

VMware Service Support

VMware Technical Support (Effective 21 January 2025)

Software Technical Support

Technical Advice and Guidance Support (Effective 21 March 2025)

Performance and Utilization Monitoring

Performance and Utilization Monitoring (Effective 17 July 2024)

StorFirst

StorFirst End User License Agreement (Effective 21 March 2025)

Red Hat Linux Technical Support

Red Hat Linux Technical Support (Effective 20 March 2025)

Nutanix Technical Support

Nutanix Technical Support (Effective 19 March 2025)

Dell VxRail

Dell VxRail Software Technical Support (Effective 19 March 2025)

Windows Server OS

Windows Server OS Technical Support (Effective 21 March 2025)

Microsoft SQL Server

Microsoft SQL Server Technical Support (Effective 21 January 2025)

Microsoft Exchange Server

Microsoft Exchange Server Technical Support (Effective 19 February 2025)

Hardware Maintenance Product Specific Service Limitations

The below additional service limitations apply to the specific products noted.  For these additional service limitations applicable for prior periods, see Archive below.

Hardware Maintenance Product Limitations (Effective 9 April 2025)

Archive

 

Your contract with Park Place Technologies consists of your Order Schedule and the service descriptions, agreements and terms below that are referenced in your Order Schedule, unless otherwise agreed in writing by the parties.

General Terms and Conditions

The below General Terms and Conditions apply to all sales of services on the Order Schedule by Park Place Technologies. Immediately below are the currently applicable General Terms and Conditions. For General Terms and Conditions applicable for prior periods, see Archive below.

General Terms and Conditions for Purchase of Services (Effective 9 April 2025)

Service Descriptions

The below are Service Descriptions for services offered by Park Place Technologies. Please reference the Service Description that corresponds with services referenced on your Order Schedule. The below Service Descriptions are those currently applicable. For Service Descriptions published for prior periods, see Archive below.

Entuity

Entuity End User License Agreement (Effective 07 February 2024)

Hardware Maintenance

Hardware Maintenance Service Description (Effective 15 August 2024)

IBM AIX Technical Support

IBM AIX Technical Support (Effective 21 March 2025)

VMware Service Support

VMware Technical Support (Effective 21 January 2025)

Software Technical Support

Technical Advice and Guidance Support (Effective 21 March 2025)

Performance and Utilization Monitoring

Performance and Utilization Monitoring (Effective 17 July 2024)

StorFirst

StorFirst End User License Agreement (Effective 21 March 2025)

Red Hat Linux Technical Support

Red Hat Linux Technical Support (Effective 20 March 2025)

Nutanix Technical Support

Nutanix Technical Support (Effective 19 March 2025)

Dell VxRail

Dell VxRail Software Technical Support (Effective 19 March 2025)

Windows Server OS

Windows Server OS Technical Support (Effective 21 March 2025)

Microsoft SQL Server

Microsoft SQL Server Technical Support (Effective 21 January 2025)

Microsoft Exchange Server

Microsoft Exchange Server Technical Support (Effective 19 February 2025)

Hardware Maintenance Product Specific Service Limitations

The below additional service limitations apply to the specific products noted.  For these additional service limitations applicable for prior periods, see Archive below.

Hardware Maintenance Product Limitations (Effective 9 April 2025)

Archive