Terms and Conditions

First-Time Fix™ Guarantee

Click on the link below to download a PDF version.

At Park Place Technologies your Uptime is our No. 1 priority. It’s why we:

  • Built the world’s largest team of field service engineers averaging 15+ years of OEM experience.
  • Maintain an inventory of 1,150,000+ spare parts.
  • Introduced ParkView Hardware Monitoring™ — A service that proactively monitors your data center hardware 24/7 and
    accurately triages any issues that arise.


  • Device must be supported with ParkView Hardware Monitoring™ and have an active Park Place Technologies maintenance contract to qualify.
  • Credits for ParkView server clients will include both the one-month maintenance fee equivalent and one-month ParkView subscription fee equivalent.
  • Credit applied to corresponding device only.
  • When credits are due to a client whose contract is in the renewal process, the credit will not be issued until the client signs the renewal quote.

All Tape Storage Products, Dell EMC Avamar, Dell EMC Centera, SuperMicro Servers (white box), Dell EMC RecoverPoint, Dell EMC Vblock, HPE Proliant DL980G7.