ParkView Server Management™

Uptime is all the answers without all the alerts.

Server Monitoring the Way You Want It

ParkView Server Management™ brings the tools and expertise to support your hybrid infrastructure; physical, virtual and cloud technologies.

Our service delivered by our Enterprise Operations Center (EOC), streamlines IT operations by simplifying the management of compute environments and provides you with incident management, patch management and remediation.

Why ParkView Server Management™?

Our Enterprise Operations Center team will ensure a smooth deployment with an onboarding plan that includes custom-built set-ups for device management, custom dashboard creation and reports that meet your unique requirements.
  • Increase efficiencies and operational effectiveness

    • Free up your team resources from constant monitoring of your server’s status and alerts and keep them focused on the important projects. Our 7x24 Enterprise Operations Center (EOC) engineers combined with our robust monitoring tools keep watch for you.
    • Monitoring Governance templates designed to reduce alert fatigue by only notifying you with actionable alerts.
    • Fill skills gaps caused by staff attrition.

  • More uptime via faster problem identification and resolution

    • When an incident does occur our Enterprise Operations Center (EOC) engineers notify you via email with the event information and recommended steps to remediate.

Fight Alert Fatigue with Smarter Server Management
With ParkView Server Management™, you’ll get smarter alerts and insights to help you solve server issues faster

How Does ParkView Server Management™ Work?

As a service, ParkView Server Management™ reduces your operational complexities with a hardened hosted infrastructure. It is an agentless installation where one agent supports multiple OS instances and hypervisors.

What Does ParkView Server Management™ Include?

  • Our tools and expert Enterprise Operations Center (EOC) engineers support all major enterprise operating systems and virtual platforms — Microsoft, Linux, VMWare
  • A proactive monitoring solution spanning multiple OEMs and hardware/OS with event generation/management and remediation notification.
  • Flexible tiered options that support your organization and IT needs
  • A central customer portal where you can view your covered assets, associated tickets and real-time performance and metrics

Central Park Customer Portal

Central Park is an innovative single pane of glass for managing your data center maintenance & monitoring. Central Park offers easy-to-read dashboards with key metrics, multi-account access, service ticket management, the ability to designate multiple administrators, and ParkView™ Input Portal functionality to monitor devices.

Support Tiers

Base Monitoring & Notification Plus Defined Remediation Full Enterprise Management
Enterprise Monitoring backed by the 7x24 EOC
Common cause identification
References to knowledge articles and resources that guide customer to the most likely remedial actions
Defined Escalation Procedure
Defined, nondisruptive remediation actions: Start a service, Restart virtual machine, Virtual machine migration to remediate resource or contention issues
Email-based guidance
Quarterly Health Checks
Full Management and Remediation: All possible remediation actions in scope as authorized by the customer in defining this custom engagement.
Custom SOW options: Assist with upgrades, deployments, and reconfigurations