Patch Management Services
A Trusted Patch Management Service Provider
Planning and installing patches to your environment and subsequent testing can be a time-consuming operation. Our experts have extensive experience in planning and performing these operations and know many of the pitfalls involved in patch and upgrade procedures.
What Our Patch Management Services Cover
How Our Patch Management Services Work
Each deployment project is assigned a Project Manager from our Global PMO to be the single point of contact throughout the engagement, to ensure consistency in delivery and communication. With over a decade of deployment experience, Park Place has developed a process and approach to drive a high-quality repeatable outcomes.
- Our experts will work with your existing tools and processes. If your team does not have a defined patching structure, we will build a best-in-class change management governance template and execute.
Patch Planning & Deployment
- Through our service you’ll receive a highly tested process of planning and deploying patches to your environments ensuring you are on current versions of your operating systems, hypervisors, and server applications.
Patch Testing Updates
- We do not just apply the patch. Our team extensively tests the patching process to avoid any potential pitfalls in the upgrade. Add in our monitoring solution and you will have the comfort of knowing your devices are available and functioning after patching is complete.
- In the unlikely event of a bad patch being deployed to the environment, our team will work with you to ensure that the patch is removed, or a rollback performed to return the environment to a fully functioning state.
Monitoring customers Network and Server environments for alert and events through ParkView Network Management and ParkView Server Management offering.
Customer Notified of Critical Events
Converting alerts into actionable event notifications with recommended steps for remediation.
ParkView Engineer Engages
Depending on your level of service (Base, Plus, or Full) a ParkView Engineer may perform triage, investigate, and perform a mutually agreed upon escalation procedures, including contacting 3rd party organizations e.g. ISP.