Hitachi Storage Maintenance & Support

Maximizing Hitachi storage hardware Uptime.

World-Class Hitachi Support and Maintenance

With Park Place Technologies, you can maintain your Hitachi storage equipment past its warranty or end of service life and get direct access to our technical support. Hitachi third party maintenance can, in fact, make you a more nimble and effective organization. Here’s how:

  1. We add local experts to your team. A key part of our maintenance solution is a dedicated, local, Level 3 engineer who is the point of contact for your HDS support needs. Always deeply experienced with Hitachi equipment and only a phone call away, your Park Place Technologies engineer becomes an extension of your team.
  2. We enable you to focus on your priorities. There are two ways that under performing HDS support can derail your IT operations. First and most simply, convoluted escalation procedures and unresponsive service waste staff time. Less apparent but often more damaging, the HDS end-of-life process hijacks your resources. Rather than investing the money and effort to deploy new hardware where its most needed, looming EOSL dates from Hitachi can push you to upgrade perfectly functional equipment.
  3. You gain unbiased recommendations. When you use the OEM for HDS support, you open yourself to constant sales pressure. Having a problem with your HDS USP-V? Throw some new hardware at it, HDS recommends, simply because they are an equipment manufacturer. A quality third party maintenance provider, on the other hand, has no incentive to put new product sales above your interests.

Supported Hitachi Storage Devices

Maximizing the ROI associated with a hardware investment is often easiest when the devices are used to the end of their life cycle, not just the end of support. Park Place can help maximize your ROI by extending Hitachi maintenance and support beyond its end of support life date. Park Place supports the following Hitachi devices:
    • Hitachi AMS
    • Hitachi Freedom
    • Hitachi TagmaStore USP
    • Hitachi Unified Storage
    • Hitachi Lightning
    • Hitachi NAS
    • Hitachi Thunder
    • Hitachi VSP E Series
    • Hitachi USP
    • Hitachi VSP
    • Hitachi VSP G Series
    • Hitachi VSP F Series

Flexible Service Levels

Park Place allows you to extend the life of your data center hardware by providing world-class service and support that includes our fast and responsive 24/7 domestic call center.

  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • Learn more here.

Engineer Expertise

We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage hardware is located.
  • 600+
    Global Professionals
  • 15+
    Years Average Experience
  • 150K+
    Service Calls in 2021
Park Place Technologies Service Locations Map

Central Park Customer Portal

View all your assets and solve any issue with greater efficiency and improved response times. Central Park provides a single pane of glass that allows you to:
  • Get real-time visibility for all events
  • Submit a ticket
  • View open/closed tickets
  • View all active Park Place contracts
  • View all assets under contract (active or inactive)
  • Add equipment
  • Add, update, enable, and disable technical contacts per location