Enterprise Software Support

When you need software help, you need it now! Organizations can't afford long wait times or support delays.

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Expert Third-Party Software Support at the Fast Responsiveness Rate you Demand!

Slow response times, rigid software maintenance contracts, and rising OEM support renewal costs can put your infrastructure at risk. When unexpected software issues arise, waiting for an unresponsive software help desk isn’t an option, and downtime becomes a real risk.

That’s where Park Place Technologies comes in. Our 3rd party support ensures healthy software performance and uptime for organizations that move fast. We keep pace with your environment, standing by and ready to jump in when you need help — delivering a more flexible and customer-first approach to both software and hardware support.

Here’s why organizations choose Park Place:

Cost Savings
- Save 30–40% compared to OEM support
Responsiveness & Flexibility
- Get 24/7/365 support with response times as fast as 30 minutes – tailored to your operational needs.
OEM Expertise
- Rely on 500+ global engineers with an average of 15+ years of direct OEM hardware and software experience
Fast
- We deliver fast support when you need it the most.
No Service Expiration
- Unlike the OEMs, our support service doesn't have an expiration date!

What our Software Support Service Includes

Our software support service is designed for customers with their own monitoring and administration team. Our service provides a collaborative approach to review, advise, and resolve software issues and compatibility problems on your supported hardware.

Park Place engineers will partner with your system administration team to resolve:

Configuration errors
File system issues
Compatibility difficulties
Other common software problems for licensed features

Supported OEMs

October 22, 2024

"Exceptional service from logging of the ticket to the final resolution. Kept us updated and the engineer was flexible with the requirements to bring the issue to a resolution."

October 15, 2024

"Park Place Field Engineers are technically savvy, have vast insights, are expert troubleshooters, and are always willing to bend when needed."

February 1, 2024

"I have dealt with Park Place for the past year and they have been very easy to work with and responsive"

October 2, 2024

"From day one Park Place has been exemplary. I can't think of any other service company I deal with that is so utterly efficient."

October 2, 2024

"Overall, they manage my hardware and typically send me an email before I even get an alert. They've been super easy to work with."

September 1, 2023

"We always obtained a quick response and commitment to get the necessary spare parts."

Third-Party Support for your Entire Infrastructure

Whether you’re experiencing software or hardware issues, you don’t have time to wait on the phone or in long queues for support.

Our 3rd party software support provides expert, remote assistance across platforms like Microsoft, VMware, Red Hat Enterprise Linux, Oracle Linux, and more.

Additionally, Park Place delivers support for hardware-specific software through our Software Technical Support offering. This is available as an add-on service to third-party maintenance contracts.

From operating systems to storage software and applications, we can support the following hardware-specific software:

Operating systems like HP-UX, IBM AIX, and IBM OS400
HCI Software like Nutanix Acropolis, VxRail Manager, and VxRail VDS
Storage Software like HPE 3PAR, Dell PowerVault, and Hitachi VS
...and more!

Find out more about our add-on software technical support service for third-party maintenance customers.

Supported Software Devices

HPE IT infrastructure management services

“From our Account Rep to the CEO and CIO, all the way from stem to stern, there is exceptional communication and consistency of message. Park Place knows what its process is. I can call anybody in your senior leadership structure and give feedback.”

Healthcare Organization
Data Centers and Disaster Recovery Manager

"Park Place has always been hassle free. They are quick to answer my call, and the parts always arrive on-time.”

Nonprofit Organization

"Expert support, never an issue, great pricing."

IT Manager
Commercial Printing & Document Management Company

"Park Place takes their service responsibility seriously. They are very responsive to hardware alerts and notifications, and to providing the customer with timely support. Their engineers are knowledgeable and willing to provide solutions to improve our existing environment."

Scott Kampen
Transaction Network Services

Featured Case Studies

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