Microsoft Third-Party Support
Alternative support for the entire Microsoft stack 24/7/365, responding faster and resolving tickets quicker.
Third-Party Microsoft Support, Saving you 30%-40%
Park Place’s Microsoft Support can replace your Microsoft Unified Enterprise contract, drastically reducing your operating costs.
Clients can save 1/3 or more when switching from Microsoft Unified Enterprise support to Park Place Technologies. We deliver affordable, high quality Microsoft third-party tech support when you need it fast!
As renewal costs continue to climb year over year, third-party software support can deliver a fast, accurate, and affordable alternative to the OEM.
Save your software support budget and open new possibilities to reinvest the savings into AI infrastructure and key organizational initiatives that will drive your business forward.
Microsoft Technical Experience
We support 25,000+ global customers, including half of the Fortune 500, positioning ourselves as an ideal Microsoft Unified Enterprise support replacement. Support delivered by our L1-L3 engineering team includes:
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Configuration assistance
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Troubleshooting and problem diagnosis
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Answers to “how-to” questions
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Ticket management through to remediation
An Alternative Microsoft Unified Enterprise Support Service
24/7 support for all Microsoft products.
Managed ticket escalations to Microsoft when needed.
Expert Service and Support.
Maximize uptime.
vs. Microsoft Unified Enterprise support.
Comparing Microsoft Unified Enterprise Support Options
| Park Place Technologies | Microsoft | CSP / MSP / VAR | |
|---|---|---|---|
| All Microsoft Technologies Fully Supported |
All
|
All
|
Limited to specialties
|
| Response Times |
|
4 hr "target" standard 30 min "target" catastrophic
No SLAs 15 min critical Azure (add-on $$$) |
Varies
After-hours only L1 staff OR on-call L2-3 support |
| Sr. Problem Resolution Support Engineers / Break-fix 24/7 |
Level 2 (24/7)
Level 3 (24/7 critical) |
Level 2-3 (24/7)
Level 4 (24/7 critical) Significant 3rd-party, offshore |
Level 1 (24/7)
Level 2-3 Project-focused (on-call) Significant 3rd-party, offshore |
| Account Service Team |
TAM (Technical Account Manager)
Critical Situation Manager Dedicated Account Teams YES |
CSAM (Customer Service Manager)
Critical Situation Manager |
CSAM (Customer Service Manager)
Sales |
| Ticket Escalation to Microsoft |
YES
Microsoft Support for Partners Contractual SLA – Assures rapid escalation |
Clients are experiencing slowing response and resolution times
Goals consistently missed |
YES / Varies
Microsoft Advanced or Premier Support escalations often limited |
| Tickets Resolved In-House |
Majority resolved in-house
Small percentage escalated to Microsoft |
Significant outsourcing to offshore 3rd-parties
|
Varies
Significant number of escalations to Microsoft common |
| Proactive Support |
Preventative, health checks, system assessments, and project initiatives
|
Online DIY resources
|
Online DIY resources
|
| Designated Support Engineer (DSE) |
Engineer/Architect-led consultancies and designations
|
EDE's (Enhanced Designated Engineering) available
|
Possible engineer-led project support
|