Park Place Technologies HPE Support & Maintenance

HPE Support & Maintenance

Take advantage of remote monitoring options for HPE equipment.

World-Class Support and Maintenance

With Park Place Technologies, you can maintain your HPE equipment past its warranty or end of service life and get direct access to our technical support.

Supported HPE Devices

HPE has been at the forefront of innovation in recent years, releasing storage, server and networking devices that keep data centres running efficiently and at top performance. Park Place provides end of warranty and end of service life support and maintenance for the following HPE devices:

- HPE 3PAR
- HPE StoreServ
- HPE3000
- HPE9000
- HPE All-in-One Storage
- HPE EVA
- HPE MSL Tape Libraries
- HPE ESL Tape Libraries
- HPE EML Tape Libraries
- HPE VLS Tape Libraries
- HPE StoreEver Tape
- HPE Nimble
- HPE StoreVirtual
- HPE SureStore
- HPE P4000
- HPE LeftHand
- HPE XP
- HPE 9000
- HPE P9500
- HPE Procurve
- HPE Integrity
- HPE Proliant BladeSystem (BL / DL / MI G1-10)
- HPE 7Series (Mainframe)
- HPE Proliant Rackmount
- HPE Proliant Tower
- HPE B-Series Switches
- HPE Aruba Ethernet Switches
- HPE Re-Branded Cisco & Brocade
- HPE P9500
- HPE NetServer
- HPE NonStop Systems
- HPE StoreEasy
- HPE P2000
- HPE MSA
- HPE StoreOnce
- HPE D2D
- HPE SureStore
- HPE Cisco Catalyst Interconnects
- HPE Apollo 2000, 4000, 6000
- HPE StorageWorks VLS

Flexible Service Levels

Park Place allows you to extend the life of your data center hardware by providing world-class service and support that includes our fast and responsive 24/7 domestic call center.

24 hours a day, 7 days a week
Initial phone-based diagnosis
Field Engineer on-site (if required) within 4 hours after customer contact

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

Submit, edit and view incidents
Monitor escalation processes
Access all contracted assets
In order to use PPTechMobile, customers will first need to register for Central Park.
Learn more here.

Flexible Service Levels

Park Place allows you to extend the life of your data center hardware by providing world-class service and support that includes our fast and responsive 24/7 domestic call center.

24 hours a day, 7 days a week
Initial phone-based diagnosis
Field Engineer on-site (if required) within 4 hours after customer contact

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

Submit, edit and view incidents
Monitor escalation processes
Access all contracted assets
In order to use PPTechMobile, customers will first need to register for Central Park.
Learn more here.

Engineer Expertise

We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage hardware is located.

400+

Global Professionals
15+

Years Average Experience
100K+

Service Calls in 2020

Central Park Customer Portal

View all your assets and solve any issue with greater efficiency and improved response times. Central Park provides a single pane of glass that allows you to:

Get real-time visibility for all events
Submit a ticket
View open/closed tickets
View all active Park Place contracts
View all assets under contract (active or inactive)
Add equipment
Add, update, enable, and disable technical contacts per location

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