man on laptop in data center providing HPE server management & maintenance

HPE Maintenance and Support

Take advantage of remote monitoring options for HPE equipment.

World-Class HPE Support and Maintenance

With Park Place Technologies, you can maintain your HPE equipment past its warranty or end of service life. Get direct access to Park Place Technologies technical support with our HPE server maintenance.

If you’re like many IT managers, you may think you need to wait until all your equipment is out-of-warranty and off support contracts before you can get started with HP server support and maintenance from a third party.

Our industry unique “One Contract / One Contact” service is one that nobody else offers in the industry and is ideal if you have a mix of newer servers that are still covered on a Care Pack with HP and older equipment that you have to renew support on. Rather than renewing the Care Pack with HP, if you put the expiring server or storage equipment on contract with third party maintenance through Park Place Technologies, we will take support calls for all of the equipment, including the in warranty equipment with HP.

Supported HPE Devices

HPE has been at the cutting edge of innovation in recent years, releasing storage, server and networking devices that keep data centers running efficiently and at top performance. When your HPE end of life dates draw near, Park Place provides end of warranty and end of service life support and maintenance for the following HPE devices:
    • HPE 3PAR
    • HPE StoreServ
    • HPE3000
    • HPE9000
    • HPE All-in-One Storage
    • HPE EVA
    • HPE MSL Tape Libraries
    • HPE ESL Tape Libraries
    • HPE EML Tape Libraries
    • HPE VLS Tape Libraries
    • HPE StoreEver Tape
    • HPE Nimble
    • HPE StoreVirtual
    • HPE SureStore
    • HPE P4000
    • HPE LeftHand
    • HPE XP
    • HPE 9000
    • HPE P9500
    • HPE Procurve
    • HPE Integrity
    • HPE Proliant BladeSystem (BL / DL / MI G1-10)
    • HPE 7Series (Mainframe)
    • HPE Proliant Rackmount
    • HPE Proliant Tower
    • HPE B-Series Switches
    • HPE Aruba Ethernet Switches
    • HPE Re-Branded Cisco & Brocade
    • HPE P9500
    • HPE NetServer
    • HPE NonStop Systems
    • HPE StoreEasy
    • HPE P2000
    • HPE MSA
    • HPE StoreOnce
    • HPE D2D
    • HPE SureStore
    • HPE Cisco Catalyst Interconnects
    • HPE Apollo 2000, 4000, 6000
    • HPE StorageWorks VLS
woman on headset providing HPE support services

Flexible Service Levels

Park Place allows you to extend the life of your data center hardware by providing world-class HPE server maintenance and support that includes our fast and responsive 24/7 domestic call center.

  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
mobile phone used to get HPE server support

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • In order to use PPTechMobile, customers will first need to register for Central Park.
  • Learn more here.

Engineer Expertise

We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage hardware is located.
  • 400+
    Global Professionals
  • 15+
    Years Average Experience
  • 100K+
    Service Calls in 2020

Central Park Customer Portal

View all your assets and solve any issue with greater efficiency and improved response times. Central Park provides a single pane of glass that allows you to:
  • Get real-time visibility for all events
  • Submit a ticket
  • View open/closed tickets
  • View all active Park Place contracts
  • View all assets under contract (active or inactive)
  • Add equipment
  • Add, update, enable, and disable technical contacts per location