man providing Dell EMC data domain maintenance in data center

Dell EMC Data Domain Maintenance & Support

Take advantage of global service and support for Dell EMC Data Domain systems

Leading Data Domain Hardware Support

Back in their heyday, Data Domain specialized in target-based deduplication solutions for disk-based backup. Acquired by EMC in 2009, the Data Domain product line has been Dell EMC’s flagship platform for backup, archive, and disaster recovery ever since. But as Dell EMC continues to bring attractive new additions to the product line, many IT managers seek affordable ways to hold onto existing Data Domain hardware so as to contain rapidly multiplying data stores.

Fortunately, Dell EMC isn’t your only resource for qualified storage hardware support. Third party hardware maintenance providers exist to provide affordable support, maintenance, and warranty services for all current, EOL, and EOSL Data Domain devices. Our experienced team understands you’ve made a significant investment in your Data Domain SSD, HDD, SAS, and RAM drives, and thus we aim to see our clients get the most out of their existing equipment. With flexible support options, pre-owned hardware, and extended warranty solutions, Data Domain third party maintenance saves your business money so you have the budget to invest in your future!

Contact Park Place Technologies for a Dell EMC maintenance quote on your Data Domain hardware today!

Get Your Data Domain Maintenance Quote Today!

Supported Data Domain Devices

Dell EMC has been a technology innovator for decades, releasing storage hardware that keeps your data centers running in an efficient manner. When your Data Domain end of service life dates draw near, Park Place provides third party Data Domain support and maintenance for the following devices:
woman giving data domain support and maintenance over headset

Flexible Maintenance SLAs

Park Place enables the extension of your storage hardware’s useful life by providing world-class Data Domain post-warranty maintenance that includes our responsive 24/7 domestic call center.

  • Initial phone-based diagnosis
  • 24 hours a day, 7 days a week
  • Field Engineer on-site (if required) within 4 hours after customer contact
mobile phone screen used to support data domain systems

A Portal in Your Pocket

The first of its kind in the TPM category, PPTechMobile affords the self-service convenience of our customer portal (Central Park) on your mobile devices.

Features:

  • Submit, edit and view incidents
  • Access all contracted assets
  • Monitor escalation processes
  • In order to use PPTechMobile, customers will first need to register for Central Park.
  • Learn more about PPTechMobile.

Engineer Expertise

We employ a robust team of field service and advanced L3 engineers that hold an average of 15+ years of direct OEM experience with all sorts of storage hardware. Our engineering teams live in cities around the world and can be on-site at your facility within 4 hours. That’s professional Dell EMC Data Domain post-warranty support wherever your data center hardware is located, whenever you need it.
  • 600+
    Global Professionals
  • 15+
    Years Average Experience
  • 150K+
    Service Calls in 2021
Park Place Technologies Service Locations Map

Central Park Customer Portal

View all your assets and solve any issue with improved response times and greater efficiency. Central Park provides a single pane of glass that allows you to:
  • Get real-time visibility for all events
  • Submit a ticket
  • View all active Park Place contracts
  • View open/closed tickets
  • View all assets under contract (active or inactive)
  • Add equipment
  • Add, update, enable, and disable technical contacts per location