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3rd party support for Dell EMC symmetrix storage systems

Symmetrix Support & Maintenance

On site maintenance & parts support for Dell EMC Storage Devices
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Maximize Uptime with Dell EMC Symmetrix Maintenance

Symmetrix storage arrays are critical to maintaining high-performance data operations across your enterprise. Built to handle demanding workloads, EMC Symmetrix systems consolidate and virtualize storage, delivering reliable performance and scalability for mission-critical environments.

3rd party Symmetrix maintenance from Park Place Technologies helps you extend the life of your storage equipment well beyond the manufacturer’s timeline without compromising performance or Uptime. By transitioning your Symmetrix support to Park Place, you can maintain the same service levels as the OEM, while reducing your maintenance costs by up to 40%.

Looking for an extended Symmetrix warranty? Park Place ensures that your EMC infrastructure remains fully supported, long after the Symmetrix EOSL date.

Take control of your IT budget—explore our 3rd party Symmetrix support solutions today.

15/10/2024
“I have been working with Park Place for a very long time. The service is very smooth compared to other vendors and the resolution is very quick."
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15/10/2024
"Park Place Field Engineers are technically savvy, have vast insights, are expert troubleshooters, and are always willing to bend when needed."
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01/02/2024
"This service it is really important for our company, since we have a lot of Hardware which is out of support and this is vendor which we can rely to support old hardware."
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01/09/2023
"We always obtained a quick response and commitment to get the necessary spare parts."
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01/09/2023
"Our overall experience has been amazing! The process to submit a ticket is super easy and the techs that respond are very knowledgeable."
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18/04/2023
"Park Place is always willing to work with the customer to ensure the systems are operational again in the least amount of time"
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Supported Dell EMC Storage Devices

As your storage devices near the end of their warranty or approach their Dell EMC end of service life, Park Place Technologies stands ready to offer expert third-party maintenance services
    • DMX-3
    • DMX-4
    • PowerMax 2000
    • PowerMax 8000
    • SYM 8530
    • VMAX 10k
    • VMAX 20k
    • VMAX 40k
    • VMAX3 100k
    • VMAX3 200k
    • VMAX3 400k
    • VMAX3 250F
    • VMAX3 450F
    • VMAX3 850F
    • VMAX3 950F

The Leader in Dell EMC Symmetrix Maintenance

We know you have options. See what sets us apart from the rest.
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Major Cost Savings:

Dell EMC Symmetrix support at 30-40% less than the OEM

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First-Time Fix™ Guarantee:

Your hardware is fixed the first time, every time.

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Fully Automated Maintenance:

ParkView Automated Support™ automates ticketing, triaging, dispatching to maximize uptime for your critical systems.

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Extend Hardware Life:

We can support your hardware for years after the OEM stops.

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Worldwide Support in 170 Languages:

Get 3rd party Symmetrix maintenance, anytime, anywhere.

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Intuitive Customer Portal:

Easily monitor status of tickets & contact customer support with our easy-to-use portal.

EMC Symmetrix support via a Global Partner

With more engineers & parts locations than any other provider, Park Place stands as the leader in third party storage support.
  • ~180
    Countries serviced
  • 900+
    Spare parts locations
  • 21,500+
    Current customers supported

Engineer Expertise

Park Place Technologies employs over 600 engineers worldwide, each with 15+ years of direct experience with the OEM and provides expert Symmetrix hardware support that keep your systems up and running.
  • 600+
    Global Professionals
  • 15+
    Years Average Experience
  • 200K+
    Service Calls in 2024

SLAs to Suit your Needs

With a global network of over 600 expert field engineers across 180+ countries, we deliver on our promises—wherever you operate. Our commitment to meeting service level agreements (SLAs) means you get the parts and service you need, precisely when you need them.

No delays. No exceptions. Just reliable Symmetrix installation and maintenance, anywhere in the world.

7x24x4

Our most responsive level of support – giving you peace of mind for your mission-critical systems. 24 hours per day, 7 days a week, including holidays. Engineer on site (if needed) in 4 hours or less. Ideal for clients who require urgent Symmetrix repair services to minimize downtime.

  • Zero downtime, 24/7 peace of mind
  • Rapid 4-hour response, holidays included, on-site if needed
  • Perfect for mission-critical operations
5x9x4

Reliable support during business hours for your essential systems. Available Monday through Friday, 8AM to 5PM (excluding holidays), with an expert engineer on site (if needed) within 4 hours.

  • Fast work-week support.
  • Quick 4-hour help, on-site if needed.
  • Efficient for essential operations.
5x9xNBD

Cost-effective Symmetrix 3rd party support for non-urgent issues. Available Monday through Friday, 8AM to 5PM (excluding holidays), with next business day onsite response and parts delivery when the call is placed before 5:00PM local time.

  • Budget-friendly for non-urgent needs.
  • Next business day assistance guaranteed, on-site if needed.
  • Ideal for steady, daytime operations.