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Third Party IBM Hardware Warranty Provider

Receive IBM server warranty services from Park Place Technologies.
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Global IBM Hardware Warranty Services

With Park Place Technologies, we can maintain your IBM warranty renewals needs, even after the OEM discontinues support. Warranty needs include hardware support, software assistance, and services. By outsourcing your IBM warranty management to Park Place Technologies, you gain access to a wealth of expertise in IBM systems. You can streamline the resolution of issues, reduce downtime, and optimize the performance and longevity of your IBM infrastructure. Relying on Park Place ensures your IBM technology continues to support your organization’s operations while also benefiting from specialized knowledge and efficiency.

With Park Place Technologies, you can maintain your IBM storage equipment past its warranty or IBM end of service.

Supported IBM Devices

IBM solutions are designed to meet the needs of a variety of IT setups in the data center. Park Place provides IBM storage maintenance and support for end of warranty and end of service life hardware, first call services and remote monitoring for IBM storage systems.
    • IBM BladeCenter
    • IBM iSeries
    • IBM FlashSystem
    • IBM pSeries
    • IBM Storwize
    • IBM Power
    • IBM Power 8
    • IBM Power 7
    • IBM Power 6
    • IBM Power 5
    • IBM System Storage
    • IBM TotalStorage
    • IBM XIV
    • IBM xSeries
    • IBM zSeries (Mainframe)
    • IBM DS 4000 Series
    • IBM DS 5000 Series
    • IBM DS 6000 Series
    • IBM DS 8000 Series
woman on headset providing remote IBM warranty support

Flexible Service Levels

IBM third party maintenance from Park Place allows you to extend the life of your data center hardware by providing world-class service and support that includes our fast and responsive 24/7 domestic call center.

  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
phone dashboard to facilitate IBM third party maintenance

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • In order to use PPTechMobile, customers will first need to register for Central Park.
  • Learn more here.
woman on headset providing remote IBM warranty support

Flexible Service Levels

IBM third party maintenance from Park Place allows you to extend the life of your data center hardware by providing world-class service and support that includes our fast and responsive 24/7 domestic call center.

  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
phone dashboard to facilitate IBM third party maintenance

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • In order to use PPTechMobile, customers will first need to register for Central Park.
  • Learn more here.

Engineer Expertise

We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage hardware is located.
  • 600+
    Global Professionals
  • 15+
    Years Average Experience
  • 150K+
    Service Calls in 2021
Park Place Technologies Service Locations Map

Central Park Customer Portal

View all your assets and solve any issue with greater efficiency and improved response times. Central Park provides a single pane of glass that allows you to:
  • Get real-time visibility for all events
  • Submit a ticket
  • View open/closed tickets
  • View all active Park Place contracts
  • View all assets under contract (active or inactive)
  • Add equipment
  • Add, update, enable, and disable technical contacts per location
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