providing HP Proliant post-warranty support in data center

HPE Proliant Maintenance and Support

Embrace remote monitoring for HPE Proliant equipment.

Industry-leading HPE Proliant Support & Maintenance

Maintain your HPE Proliant equipment past its warranty or end of service life. Get direct access to Park Place Technologies technical support with our HPE Proliant maintenance.

Supported HPE Proliant Devices

HPE has been positioned at the forefront of innovation in recent years, releasing server, storage and networking equipment that keep data centers running efficiently and at peak performance. When your HPE end of life dates approach, Park Place provides end of warranty and end of service life support and maintenance for the following HPE Proliant devices:
    • HPE Proliant Rackmount
    • HPE Proliant Tower
    • HPE Proliant BL - BladeSystem
    • HPE Proliant DL - BladeSystem
    • HPE Proliant MI G1-10 - BladeSystem
woman providing HP Proliant ML maintenance over headset

Flexible Service Levels

Park Place allows you to extend the life of your HPE ProLiant EOSL hardware by providing world-class HPE server maintenance and support that includes our fast and responsive 24/7 domestic call center.

  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
HP Proliant DL maintenance dashboard on mobile phone

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, PPTechMobile brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • In order to use PPTechMobile, customers will first need to register for Central Park.
  • Learn more here.

Engineer Expertise

We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with storage hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage hardware is located.
  • 600+
    Global Professionals
  • 15+
    Years Average Experience
  • 150K+
    Service Calls in 2021
Park Place Technologies Service Locations Map

Central Park Customer Portal

View all your assets and solve any issue with greater efficiency and improved response times. Central Park provides a single pane of glass that allows you to:
  • Get real-time visibility for all events
  • Submit a ticket
  • View open/closed tickets
  • View all active Park Place contracts
  • View all assets under contract (active or inactive)
  • Add equipment
  • Add, update, enable, and disable technical contacts per location