BREAKING NEWS: Park Place Technologies has acquired Protec IT Solutions, an IT services provider based in Limburg, Germany. Learn More →
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Partner with
Park Place Technologies

Provide the whole package of our portfolio of services to your customers, including data center hardware maintenance, proactive hardware monitoring and more!
BECOME A PARTNER

Supporting our Channel Partners Throughout APAC

Park Place Technologies has offices, field engineers and spare parts warehouses located throughout APAC.
  • 230+
    Channel Partners we support in APAC
  • 125+
    Stocking locations in APAC
  • 100K+
    Assets supported in APAC
  • 122K+
    Spare parts available in APAC

Uptime, all the time!

There is no other third party maintenance company that can add more value to your product offerings to drive the bottom-line success of your business. Park Place is revolutionizing hardware maintenance, future proofing data centers globally. Our superior service model – powered by machine learning and AI – drives Uptime while reducing costs and increasing operational efficiencies in digital infrastructure.

Learn more about our Partner Program through our Partner Program Guide or by contacting us.

Partner Program
Third-Party Maintenance
ParkView Hardware Monitoring™
Entuity™
Managed Services™

How Third-Party Maintenance Works

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Flexible Service Level Agreements
We believe in the “One Contract, One Contact” model. You set the equipment, service and support level, and we put it all on a single easily managed contract.
Multi-Vendor Support
The OEM’s engineers are focused solely on their products. Our engineers maintain deep expertise in a full range of OEM equipment. From HPE, Juniper, DELL EMC, IBM, Hitachi, and more there is rarely a problem that our engineers haven’t seen.

Engineer Expertise

We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with server hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage hardware is located.

The only automated hardware support in the industry

ParkView Hardware Monitoring™ is a hosted service that boosts Uptime by proactively monitoring data centre storage, server and networking hardware 24/7. ParkView™ develops baselines — specific to your environment — that help filter out noise, resulting in alerts being sent only for actionable events. ParkView™ can even predict some events before they occur.

When remediation is needed, ParkView™ automatically opens incident tickets and triages the issue. Then, Park Place engineers are dispatched immediately to your data centre, making the service experience as efficient as possible.

ParkView Candyland
  • Hosted solution for server and storage monitoring at both the hardware and software level
  • Industry’s only fully-automated maintenance service
  • Detects faults automatically 24/7
  • Open tickets, performs triage, dispatches engineers
  • 97% first-time fix rate
  • 31% faster Mean Time to Repair
  • Security features are based on your company’s unique requirements and all data transmitted to ParkView™ is SSL encrypted
  • Reduces the average number of touchpoints to resolve an issue from 8 to just 2