Partner with
Park Place Technologies

Provide the whole package of our portfolio of services to your customers, including data center hardware maintenance, proactive hardware monitoring and more!

Supporting our Channel Partners Throughout APAC

Park Place Technologies has offices, field engineers and spare parts warehouses located throughout APAC.
  • 230+
    Channel Partners we support in APAC
  • 125+
    Stocking locations in APAC
  • 100K+
    Assets supported in APAC
  • 122K+
    Spare parts available in APAC

Uptime, all the time!

There is no other third party maintenance company that can add more value to your product offerings to drive the bottom-line success of your business. Park Place is revolutionizing hardware maintenance, future proofing data centers globally. Our superior service model – powered by machine learning and AI – drives Uptime while reducing costs and increasing operational efficiencies in digital infrastructure.

Learn more about our Partner Program through our Partner Program Guide or by contacting us.

How Third-Party Maintenance Works

Flexible Service Level Agreements
We believe in the “One Contract, One Contact” model. You set the equipment, service and support level, and we put it all on a single easily managed contract.
Multi-Vendor Support
The OEM’s engineers are focused solely on their products. Our engineers maintain deep expertise in a full range of OEM equipment. From HPE, Juniper, DELL EMC, IBM, Hitachi, and more there is rarely a problem that our engineers haven’t seen.

Engineer Expertise

We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with server hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage hardware is located.

The only automated hardware support in the industry

ParkView Hardware Monitoring™ is a hosted service that boosts Uptime by proactively monitoring data centre storage, server and networking hardware 24/7. ParkView™ develops baselines — specific to your environment — that help filter out noise, resulting in alerts being sent only for actionable events. ParkView™ can even predict some events before they occur.

When remediation is needed, ParkView™ automatically opens incident tickets and triages the issue. Then, Park Place engineers are dispatched immediately to your data centre, making the service experience as efficient as possible.

ParkView Candyland
  • Hosted solution for server and storage monitoring at both the hardware and software level
  • Industry’s only fully-automated maintenance service
  • Detects faults automatically 24/7
  • Open tickets, performs triage, dispatches engineers
  • 97% first-time fix rate
  • 31% faster Mean Time to Repair
  • Security features are based on your company’s unique requirements and all data transmitted to ParkView™ is SSL encrypted
  • Reduces the average number of touchpoints to resolve an issue from 8 to just 2