A New—and Better—Option for Hitachi 4K NAS Support. Park Place Announces Availability of HNAS Contracts

Hitachi Maintenance

Paul Mercina July 09, 2019

It’s perfectly safe to transition HNAS 4000s to third party storage maintenance to get better support at a lower cost.

The Hitachi NAS 4K series of network attached storage (NAS) products continues to be actively sold, a testament to the popularity and capabilities housed in these 2013-era storage machines. The HNAS 4000s offer petabyte-scale, enterprise-quality file-sharing with multiple levels of virtualization, all in an affordable package that continues to attract customers.

So far, only the HNAS 4040 has an end of service life (EOSL) date posted by Hitachi. There is no word yet on EOSLs for the HNAS 4060, 4080, and 4100. Hitachi continues to back these products with maintenance availability.

That being said, Hitachi is no longer the best choice for long-term support of these systems. Park Place Technologies has just announced new Hitachi maintenance contracts for HNAS 4000s, which offer significant advantages over the existing Hitachi options.

Measuring the Value of OEM Support

Park Place guarantees to slash at least 50% off the cost of OEM support, based on any contract you bring to the table. That means if you’re still using Hitachi to maintain your HNAS 4060, 4080, or 4100, you are now officially paying twice as much as you should.

Many customers counter with the argument that the higher priced, brand name support must offer features and reliability that other support providers cannot. Unfortunately for Hitachi, there is a report debunking that very claim.

Gartner investigated the third party maintenance market and released a white paper with a name that says it all: “Lower Both Storage Acquisition and Ownership Costs by Using Third-Party Maintenance.” In it, Gartner covers all the common concerns, such as support quality, engineering talent, spare parts availability, and patches, and they give customers the go-ahead to use alternative support providers like Park Place.

Cutting to the chase, Gartner found microcode enhancements are exceptionally rare three years after product release and become essentially non-existent by the fourth or fifth year. OEMs try to leverage FOMO (the fear of missing out) on new features to keep customers on the hook for support, but they fail to deliver more value for the added money.

In other words, it’s perfectly safe to transition HNAS 4000s to third party storage maintenance to get better support at a lower cost.

More Features, More Uptime with Park Place

Customers who make the switch to Park Place are often surprised at “what’s in the box.” Expecting a Hitachi-equivalent support product, they are blown away to find out Park Place gives them more:

  • More direct contact with top-tier engineering talent. We offer Level 3-only support, so every question and every trouble ticket is addressed by a highly experienced Hitachi field support engineer.
  • More reliable spare parts and break/fix success rates. That’s right, we have a better first-time fix rate than the OEMs. We succeed in correctly identifying and resolving the underlying causes of downtime, and the spare parts we install are top quality.
  • More technology, including our ParkView proactive data center monitoring service. We put machine learning to work tracking client systems 24/7 and recognizing potential failures at the earliest signs. ParkView also incorporates automatic triage and trouble-ticket filing, so errors are always met with a downtime-busting response.

These and other Park Place support contract features translate directly into more uptime for our clients—the one statistic that really matters. So if you’re ready for better support for your Hitachi NAS 4000 series equipment, or any other post-warranty or post-EOSL gear, get in touch. You know what to do—use that yellow butt

About the Author

Paul Mercina, Director, Product Management Marketing
Paul Mercina brings over 20 years of experience in IT center project management to Park Place Technologies, where he oversees the product roadmap, growing the services portfolio, end-to-end development and release of new services to the market. His work is informed by 10+ years at Diebold Nixdorf, where he worked closely with software development teams to introduce new service design, supporting implementation of direct operations in a number of countries across the Americas, Asia and Europe.