technician providing Dell EMC Unity Support

Dell EMC Maintenance & Support

Third party maintenance for Dell EMC Unity storage arrays.

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Get Better Dell EMC Unity Support for Less

Dell EMC Unity storage arrays deliver high-performance, unified hybrid storage for modern enterprises, supporting critical workloads both on-premises and in the cloud. But as your infrastructure grows and your Unity hardware approaches its end-of-support dates, relying solely on costly OEM coverage is no longer your only option.

Park Place Technologies provides comprehensive Dell EMC Unity support that keeps your storage systems running at peak performance, secure, and reliable long after the initial warranty expires. Our expert engineers offer 24/7 parts support and on site maintenance for Unity arrays, ensuring continuous data access, high availability, and performance continuity.

With global coverage, flexible service levels, and savings of up to 40% compared to OEM renewals, Park Place helps you extend the life of your Dell EMC Unity storage hardware without compromising efficiency or dependability.

Looking for a Dell EMC Unity extended warranty? Park Place Technologies offers tailored post-warranty support solutions that protect your investment and maintain peak performance well beyond the official Dell EMC Unity end-of-life date.

15/10/2024

“I have been working with Park Place for a very long time. The service is very smooth compared to other vendors and the resolution is very quick."

15/10/2024

"Park Place Field Engineers are technically savvy, have vast insights, are expert troubleshooters, and are always willing to bend when needed."

01/02/2024

"This service it is really important for our company, since we have a lot of Hardware which is out of support and this is vendor which we can rely to support old hardware."

01/09/2023

"We always obtained a quick response and commitment to get the necessary spare parts."

01/09/2023

"Our overall experience has been amazing! The process to submit a ticket is super easy and the techs that respond are very knowledgeable."

18/04/2023

"Park Place is always willing to work with the customer to ensure the systems are operational again in the least amount of time"

Supported Dell EMC Unity Storage Devices

As your Unity storage arrays approach their EMC end of life dates, Park Place Technologies stands ready to provide expert 3rd party storage hardware maintenance services.

- Dell EMC Unity 300
- Dell EMC Unity 300F
- Dell EMC Unity 350F
- Dell EMC Unity 400
- Dell EMC Unity 400F
- Dell EMC Unity 450F
- Dell EMC Unity 500
- Dell EMC Unity 500F
- Dell EMC Unity 550F
- Dell EMC Unity 600
- Dell EMC Unity 600F
- Dell EMC Unity 650F
- Dell EMC Unity XT 380
- Dell EMC Unity XT380F
- Dell EMC Unity XT 480
- Dell EMC Unity XT 480F
- Dell EMC Unity XT 680
- Dell EMC Unity XT 680F
- Dell EMC Unity XT 880
- Dell EMC Unity XT 880F

The Leader in 3rd Party Dell EMC Unity Maintenance

We know you have options. See what sets us apart from the rest.

Major Cost Savings:

Dell Unity support at 30-40% less than the OEM

First-Time Fix™ Guarantee:

Your hardware is fixed the first time, every time.

Fully Automated Maintenance:

ParkView Automated Support™ automates ticketing, triaging, dispatching to maximize uptime for your critical systems.

Extend the Life of Your Dell Unity Systems:

Hardware support for years after the Unity end of support date.

Worldwide Support in 170 Languages:

Dell Unity maintenance, anytime, anywhere.

Intuitive Customer Portal:

Easily monitor status of tickets & contact customer support with our easy-to-use portal.

Dell Unity support via a Global Partner

With more engineers & parts locations than any other provider, Park Place stands as the leader in third party hardware support.

~180

Countries serviced
900+

Spare parts locations
21,500+

Current customers supported

Engineer Expertise

Park Place Technologies employs over 600 engineers worldwide, each with 15+ years of direct experience with the OEM and provides expert Dell hardware support services that keep your networking devices up and running, even long after the Dell EMC Unity end of support date.

600+

Global Professionals
15+

Years Average Experience
200K+

Service Calls in 2024

SLAs to Suit your Needs

With a global network of over 600 expert field engineers across 180+ countries, we deliver on our promises—wherever you operate. Our commitment to meeting service level agreements (SLAs) means you get the parts and service you need, precisely when you need them.

No delays. No exceptions. Just reliable Unity support anytime, anywhere.

7x24x4

Our most responsive level of support – giving you peace of mind for your mission-critical systems. 24 hours per day, 7 days a week, including holidays. Engineer on site (if needed) in 4 hours or less. Ideal for clients who require urgent Unity repair services to minimize downtime.

Zero downtime, 24/7 peace of mind
Rapid 4-hour response, holidays included, on-site if needed
Perfect for mission-critical operations

5x9x4

Reliable support during business hours for your essential systems. Available Monday through Friday, 8AM to 5PM (excluding holidays), with an expert engineer on site (if needed) within 4 hours.

Fast work-week support.
Quick 4-hour help, on-site if needed.
Efficient for essential operations.

5x9xNBD

Cost-effective Unity maintenance & support for non-urgent issues. Available Monday through Friday, 8AM to 5PM (excluding holidays), with next business day onsite response and parts delivery when the call is placed before 5:00PM local time.

Budget-friendly for non-urgent needs.
Next business day assistance guaranteed, on-site if needed.
Ideal for steady, daytime operations.