Network Support Services

Network Hardware Support

Whether it’s your wireless access point, fibre channel switch, or network director that has reached the end of its initial warranty, Park Place Technologies provides world-class support and maintenance for OEMs like Cisco, Brocade and HP.

Park Place supports the following OEMs for network hardware and more:

garnter qoute

“Customers will often switch to TPMs when the original warranty runs out rather than renew the OEM support contract due to significant increases in OEM postwarranty pricing. TPMs will support devices that are both postwarranty and post-end of service life (EOSL). This can provide organizations with flexibility to delay upgrade projects, especially when moving.”

Customizable Service Levels

Adjust service levels or add and delete equipment from your Network Support Services contract at any time.

    7 x 24 x 4
  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
    5 x 9 x 4
  • 8:00 AM to 5:00 PM, Monday through Friday
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
    Next Day
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) the following business day after customer contact

Plus, leverage our global support network as part of every plan

See a complete list of our service locations ►

Over 140 stocking locations
Customers in over 100 countries
Over 285,000 parts
Direct access to an engineer within 4 hours from your location

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