Network Support Services

Network Hardware Support

Whether it’s your wireless access point, fiber channel switch, or network director that has reached the end of its initial warranty, Park Place Technologies provides world-class support and maintenance for OEMs like Cisco, Brocade and HPE.

Flexible service levels
Select the OEM of your storage devices to customize your service plan levels:

Customizable Service Levels

Adjust service levels or add and delete equipment from your contract at any time.

    7 x 24 x 4
  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
    5 x 9 x 4
  • 8:00 AM to 5:00 PM, Monday through Friday
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
    Next Day
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) the following business day after customer contact

Engineering expertise

We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with network hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage hardware is located.

Experience global support with every plan

See a complete list of our service locations >
Over 1,800+ spare part
locations worldwide
Over 150+
countries served
404,000+
available parts
Direct engineer access
in under 4 hours

What our customers are saying

"Outstanding service! Many thanks to the Park Place Technologies field engineers!"
Donna Koenig
Systems Administrator, Budco

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