PowerProtect Appliance Maintenance & Support
Comprehensive and Fast PowerProtect Support from a global leader in IT maintenance.
Keep Your Dell PowerProtect Running Smoothly with Fast and Reliable Support
Dell Integrated Data Protection Appliances (IDPA) are hyperconverged storage arrays built for secure backup and recovery. These devices were recently renamed Dell PowerProtect Appliances. Designed as comprehensive “backup-in-a-box” solutions, PowerProtect appliances:
- Integrate into both virtualized and physical environments
- Combine cutting-edge technologies like Avamar, Data Domain, DD Boost, and VMware
- Deliver efficient deduplication, rapid restore capabilities, and policy-based backups
To maintain peak performance and avoid disruptions, it’s crucial to have fast and reliable support. That’s where Park Place Technologies comes in. Our direct-to-engineer, 24/7/4 support ensures that any issues are resolved swiftly, typically within four hours. This rapid response minimizes downtime and keeps your data protection systems as agile as your business demands.
“I have been working with Park Place for a very long time. The service is very smooth compared to other vendors and the resolution is very quick."
"Park Place Field Engineers are technically savvy, have vast insights, are expert troubleshooters, and are always willing to bend when needed."
"This service it is really important for our company, since we have a lot of Hardware which is out of support and this is vendor which we can rely to support old hardware."
"We always obtained a quick response and commitment to get the necessary spare parts."
"Our overall experience has been amazing! The process to submit a ticket is super easy and the techs that respond are very knowledgeable."
"Park Place is always willing to work with the customer to ensure the systems are operational again in the least amount of time"
Supported Dell PowerProtect Models and Service Agreements
Park Place Technologies provides expert support for a wide range of Dell PowerProtect models, ensuring they remain reliable and high-performing. Our service agreements are designed to be flexible and responsive, featuring a 24/7 domestic call center for immediate support, rapid initial phone-based diagnosis by skilled technicians, and on-site Field Engineer assistance within four hours if necessary. Available models for PowerProtect 3rd party support include:
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- Dell PowerProtect DP4400
- Dell PowerProtect DP5300
- Dell PowerProtect DP5800
- Dell PowerProtect DP5900
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- Dell PowerProtect DP8300
- Dell PowerProtect DP8400
- Dell PowerProtect DP8800
- Dell PowerProtect DP8900
Benefits of our PowerProtect Hardware Support
Tired of expensive OEM contracts and a support level that that is nowhere near good enough? Here's why our third-party maintenance is a class above:
Major Cost Savings:
IDPA third party support at 30-40% less than the OEM
First-Time Fix™ Guarantee:
We're confident we can fix any hardware problem on the first visit
Fully Automated Maintenance:
ParkView Hardware Monitoring™ monitors for incidents 24/7 and detects issues proactively
Extend Hardware Life:
Keep hardware running longer and maximize ROI
Worldwide Support in 170 Languages:
Wherever your equipment is located, we are there to help
Intuitive Customer Portal:
Our own portal allows you to submit tickets, read dashboards and contact our support team 24/7
Engineer Expertise
We have a global team of highly skilled field service and senior L3 engineers, each averaging over 15 years of direct OEM experience with storage hardware support. Our engineering team are based in cities worldwide and can be on-site at your facility within 4 hours. That’s PowerProtect support services whenever you need it, wherever your storage equipment is located.
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600+Global Professionals
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15+Years Average Experience
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200K+Service Calls in 2024
