Cisco Maintenance

Supported Cisco Network Devices

Park Place Technologies can help keep your Cisco equipment running past its initial warranty with our robust Technical Assistance Center, and direct access to certified TAC engineers.

We support the following Cisco devices:

  • Cisco MCS
  • Cisco UCS
  • Cisco Catalyst Switches
  • Cisco Routers
  • Cisco Security Appliances
  • Cisco MDS Fibre Switches
  • Cisco Nexus
garnter qoute

“Customers will often switch to TPMs when the original warranty runs out rather than renew the OEM support contract due to significant increases in OEM postwarranty pricing. TPMs will support devices that are both postwarranty and post-end of service life (EOSL). This can provide organizations with flexibility to delay upgrade projects, especially when moving.”

Customizable Service Levels

Adjust service levels or add and delete equipment from your Cisco Maintenance contract at any time.

    24 x 7 x 4
  • Advance Hardware Replacement
  • 24 hours a day, 7 days a week
    9 x 5 x 4
  • Advance Hardware Replacement
  • 8:00 AM to 5:00 PM, Monday through Friday
    9 x 5 x Next Day
  • Advance Hardware Replacement
  • 8:00 AM to 5:00 PM, Monday through Friday
    24 x 7 x 4 On Site
  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
    9 x 5 x 4 On Site
  • 8:00 AM to 5:00 PM, Monday through Friday
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
    Next Day On Site
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) the following business day after customer contact

Plus, leverage our global support network as part of every plan

See a complete list of our service locations ►

Over 132 stocking locations
Customers in over 100 countries
Over 150,000 parts
Direct access to an engineer within 4 hours from your location

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