man's hand providing Dell PowerEdge maintenance for servers

Dell PowerEdge Support & Maintenance

Receive Dell PowerEdge server support from a global leader.

World-Class Dell PowerEdge Support

Park Place Technologies can help you support your Dell PowerEdge server equipment beyond its OEM end of service life or warranty with direct access to our technical support team.

The big challenge Dell is facing when it comes to new product sales is twofold: 1) virtualization, and 2) customers holding onto their equipment longer because budgets are being scrutinized and the servers are still performing well—in other words, the PowerEdge servers are capable of functioning for a long time in your environment and you don’t need to upgrade.  The days of swapping servers every three years seem to be long gone.

Because customers are keeping their equipment longer, the question becomes what to do when the PowerEdge server maintenance contracts come up for renewal.  As mentioned, one of the reasons customers are keeping their end of life PowerEdge servers longer is because budgets are tight but when looking to Dell for PowerEdge maintenance they realize the prices are exorbitant.   The reason Dell charges a lot for support is because A). They see it as a money maker, B). They want to push you to upgrade to new hardware and C). Customers don’t know they can turn server maintenance companies for reduced maintenance costs by 30%-70% while actually increasing support levels.

Supported Dell Devices

Park Place allows you to prolong the useful life of your Dell PowerEdge server hardware by delivering world-class support and service that includes our speedy and responsive 24/7 domestic call center. Park Place supports the following devices before and after they make the Dell end of service life list:
    • Dell PowerEdge AX
    • Dell PowerEdge T420
    • Dell PowerEdge T630
    • Dell PowerEdge C5000
    • Dell PowerEdge C6220
    • Dell PowerEdge C6105
    • Dell PowerEdge C8000
    • Dell PowerEdge C8220
    • Dell PowerEdge FC630
    • Dell PowerEdge R220
    • Dell PowerEdge R430
    • Dell PowerEdge R630
    • Dell PowerEdge R720
    • Dell PowerEdge R730
    • Dell PowerEdge R730xd
    • Dell PowerEdge R920
    • Dell PowerEdge M630
    • Dell PowerEdge M820
    • Dell PowerEdge M915
    • Dell PowerEdge VRTX
woman providing Dell PowerEdge support over headset

Flexible SLAs

Park Place allows you to extend the life of your Dell server hardware by providing world-class Dell server maintenance and support that includes our fast and responsive 24/7 domestic call center. Park Place supports the following Dell devices:

  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
Dell PowerEdge post-warranty support - mobile dashboard

A Portal in Your Pocket

As one of the top 3rd party maintenance companies, PPT has created a first of its kind app, PPTechMobile, that brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • In order to use PPTechMobile, customers will first need to register for Central Park. Register here.

Engineer Expertise

We employ a veteran team of advanced L3 and field service engineers that have over 15 years of direct OEM experience with server hardware on average. These Dell PowerEdge support teams are located in cities globally and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your server hardware is located.
  • 600+
    Global Professionals
  • 15+
    Years Average Experience
  • 150K+
    Service Calls in 2021
Park Place Technologies Service Locations Map

Central Park Customer Portal

View all your assets and solve any issue with greater efficiency and improved response times. Central Park provides a single pane of glass that allows you to:
  • Get real-time visibility for all events
  • Submit a ticket
  • View open/closed tickets
  • View all active Park Place contracts
  • View all assets under contract (active or inactive)
  • Add equipment
  • Add, update, enable, and disable technical contacts per location