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Dell PowerEdge Support & Maintenance

Receive Dell PowerEdge server support from a global leader.
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World-Class Dell PowerEdge Support

Day 1 Support

Supplement your base level SLA from Dell with a 7x24x4 Hr SLA executed by Park Place Technologies. By layering a faster Park Place SLA over the manufacturer’s base warranty, you can save 30-40% on server maintenance compared to choosing the fastest SLA delivered by Dell. Better yet – Park Place remains your
single point of contact for your support requests.

Click “Get Started” in the top navigation to request a Day 1 Support Quote.

Post-Warranty & EOSL Support

Maintain your Dell PowerEdge equipment once your original Dell warranty expires and well beyond the Dell end of service life date with Park Place Technologies.

There’s no need to upgrade your hardware if it is still performing optimally – get direct access to technical support from our experienced Dell engineering team while enjoying additional benefits including flexible contract terms, global support, and the industry’s only First-Time Fix֭™ Guarantee – all at a savings of 30-40% vs. the OEM.

Supported Dell Devices

Park Place allows you to prolong the useful life of your Dell PowerEdge server hardware by delivering world-class support and service that includes our speedy and responsive 24/7 domestic call center. Park Place supports the following devices before and after they make the Dell end of service life list:
    • Dell PowerEdge AX
    • Dell PowerEdge T420
    • Dell PowerEdge T630
    • Dell PowerEdge C5000
    • Dell PowerEdge C6105
    • Dell PowerEdge C6220
    • Dell PowerEdge C8000
    • Dell PowerEdge C8220
    • Dell PowerEdge XR2
    • PowerVault NX3240 & NX440
    • PowerEdge R250
    • PowerEdge R550
    • PowerEdge R750
    • PowerEdge MX750c
    • PowerEdge T350
    • Dell PowerEdge FC630
    • Dell PowerEdge R220
    • Dell PowerEdge R430
    • Dell PowerEdge R630
    • Dell PowerEdge R720
    • Dell PowerEdge R730
    • Dell PowerEdge R730xd
    • Dell PowerEdge R920
    • Dell PowerEdge XR11
    • PowerEdge MX7000 Networking Models
    • PowerEdge R350
    • PowerEdge R650
    • PowerEdge R750xa
    • PowerEdge C6520
    • PowerEdge T550
    • Dell PowerEdge R6515
    • Dell PowerEdge R6525
    • Dell PowerEdge R7515
    • Dell PowerEdge R7525
    • Dell PowerEdge M630
    • Dell PowerEdge M820
    • Dell PowerEdge M915
    • Dell PowerEdge VRTX
    • Dell PowerEdge XR12
    • XC 13th & 14th Gen Appliances
    • PowerEdge R450
    • PowerEdge R650xs
    • PowerEdge R750xs
    • PowerEdge T150
woman providing Dell PowerEdge support over headset

Flexible SLAs

Park Place allows you to extend the life of your Dell server hardware by providing world-class Dell server maintenance and support that includes our fast and responsive 24/7 domestic call center. Park Place supports the following Dell devices:

  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
Dell PowerEdge post-warranty support - mobile dashboard

A Portal in Your Pocket

As one of the top 3rd party maintenance companies, PPT has created a first of its kind app, PPTechMobile, that brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • In order to use PPTechMobile, customers will first need to register for Central Park. Register here.
woman providing Dell PowerEdge support over headset

Flexible SLAs

Park Place allows you to extend the life of your Dell server hardware by providing world-class Dell server maintenance and support that includes our fast and responsive 24/7 domestic call center. Park Place supports the following Dell devices:

  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
Dell PowerEdge post-warranty support - mobile dashboard

A Portal in Your Pocket

As one of the top 3rd party maintenance companies, PPT has created a first of its kind app, PPTechMobile, that brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Features:

  • Submit, edit and view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • In order to use PPTechMobile, customers will first need to register for Central Park. Register here.

Engineer Expertise

We employ a veteran team of advanced L3 and field service engineers that have over 15 years of direct OEM experience with server hardware on average. These Dell PowerEdge support teams are located in cities globally and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your server hardware is located.
  • 600+
    Global Professionals
  • 15+
    Years Average Experience
  • 150K+
    Service Calls in 2021
Park Place Technologies Service Locations Map

Central Park Customer Portal

View all your assets and solve any issue with greater efficiency and improved response times. Central Park provides a single pane of glass that allows you to:
  • Get real-time visibility for all events
  • Submit a ticket
  • View open/closed tickets
  • View all active Park Place contracts
  • View all assets under contract (active or inactive)
  • Add equipment
  • Add, update, enable, and disable technical contacts per location
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