Dell Maintenance

Drew Teller January 29, 2013


When hearing the words Dell PowerEdge, you probably think of a stable server platform that has performed well year after year.  Dell really gained a lot of market share with its 800 series (PE1800, PE1850, PE2800 and PE2850).  Many of these are still alive and well today.   Currently, Dell is shipping its 12th generation which include Rack Mounts (such as R620, R720), Modular or Blade (M420, M520, M620, M820) and Tower (T320, T420 and T620).  In fact, as a recent article points out, Dell has outpaced the competition with nearly 35% of the x86 market in the Americas.

Dell’s Future Market

The big challenge Dell is facing (along with HP and IBM) when it comes to new product sales is twofold.  First, with virtualization, as customers are swapping out older hardware for newer, fewer physical machines are required.  Second, customers are holding on to their equipment longer because budgets are being scrutinized and the servers are still performing well—in other words, the PowerEdge servers are capable of functioning for a long time in your environment and you don’t need to upgrade.  In fact, the days of swapping servers every three years seem to be long gone.

Extending the Life (And Your Budget)

Because customers are keeping their equipment longer, the question becomes what to do when the PowerEdge servers maintenance contracts come up for renewal.  As mentioned, one of the reasons customers are keeping their PowerEdge servers longer is because budgets are tight but when looking to Dell for PowerEdge maintenance they realize the prices are exorbitant.   The reason Dell charges a lot for support is because A). They see it as a money maker, B). They want to push you to upgrade to new hardware and C). Customers don’t know where to turn for other options where they can reduce maintenance costs by 30%-70% while actually increasing support levels.

More and more customers are looking to Third Party Maintenance (TPM) to provide a high level of support at a significantly reduced rate vs. Dell support because in addition to the savings, the right TPM will be able to provide you with everything Dell provides for support (and more).  The important thing when considering TPM is selecting the right company. A guide to maximizing your Data Center investments through TPM should be mandatory reading for companies wise enough to consider alternatives.

About the Author

Drew Teller, Project Manager
Drew Teller is focused on finding the latest end of life information. Drew's interests lie in supporting IT professionals with their end of life equipment.