ParkView Fault Detection

ParkView is a platform hosted by Park Place Technologies that can be fully integrated with hardware maintenance plans, and is a proactive service that instantly identifies hardware faults for quick repair no matter the time of day.

Let's automate your maintenance process

Take deep dive into ParkView

Our ParkView™ platform monitors your hardware 24/7 so you don’t have to. When an event is detected, ParkView™ instantly creates a ticket including the details necessary to resolve the issue, so there’s no need to call us.
  • Avoid Alert Fatigue by only receiving alerts for events that require action

  • Leads to a 31% faster mean time to repair and a first-time fix rate of 97%

  • Vendor-agnostic interface supports a wide range of OEMs, platforms, OS and generations

  • Real-time visibility via Central Park customer portal

  • Security features are based on your company’s unique requirements and all data transmitted to ParkView™ is SSL encrypted

  • Reduces the average number of touchpoints to resolve an issue from 8 to just 2
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ParkView Customer Experience

WHAT IT MEANS FOR YOU

Proactive fault protection

ParkView™ proactively identifies faults 24/7 without the need for customer action of any kind.

Faster first-time fixes

More informed alerts results in better-prepared responses and a greater percentage of first-time fixes.

Fully supported

ParkView™ supports all storage, server and networking equipment and all OEM vendors currently supported by Park Place Technologies.

Faster response and resolution times

Once a fault is detected, ParkView™ instantly self-creates a ticket for immediate repairs.

Extremely secure

We set up security features based on each customer’s individual security requirements, and we ensure that non-public data is never accessed or transmitted.

Easy implementation

ParkView™ is packaged as a value-add service for supported storage systems and includes a consultative implementation with your IT staff.

Accurate part identification

Each generated ticket includes machine type, asset serial number, part number and fault description.

Non-disruptive

Automated detection and ticket creation enables your IT staff to focus on other data center priorities.

Full visibility

Customers will have both online and mobile access to data center hardware status, events and inventories.