Maximize Your Uptime

ParkViewTM is a fully automated maintenance service that streamlines the hardware support process and helps data centers boost uptime. The old way of managing a data center is reactionary, time-consuming, costly and outdated. Whether you’re monitoring Storage, Server, or Network devices, ParkView reduces the number of touchpoints between you and a maintenance solution to two easy steps.

Let's automate your maintenance process

Take deep dive into ParkView

Our ParkView™ platform monitors your hardware 24/7 so you don’t have to. When an event is detected, ParkView™ instantly creates a ticket including the details necessary to resolve the issue, so there’s no need to call us.
  • Avoid Alert Fatigue by only receiving alerts for events that require action

  • Leads to a 31% faster mean time to repair and a first-time fix rate of 97%

  • Vendor-agnostic interface supports a wide range of OEMs, platforms, OS and generations

  • Real-time visibility via Central Park customer portal

  • Security features are based on your company’s unique requirements and all data transmitted to ParkView™ is SSL encrypted

  • Reduces the average number of touchpoints to resolve an issue from 8 to just 2
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ParkView Customer Experience

WHAT IT MEANS FOR YOU

Proactive fault protection

ParkView™ proactively identifies faults 24/7 without the need for customer action of any kind.

Faster first-time fixes

More informed alerts results in better-prepared responses and a greater percentage of first-time fixes.

Fully supported

ParkView™ supports all storage, server and networking equipment and all OEM vendors currently supported by Park Place Technologies.

Faster response and resolution times

Once a fault is detected, ParkView™ instantly self-creates a ticket for immediate repairs.

Extremely secure

We set up security features based on each customer’s individual security requirements, and we ensure that non-public data is never accessed or transmitted.

Easy implementation

ParkView™ is packaged as a value-add service for supported storage systems and includes a consultative implementation with your IT staff.

Accurate part identification

Each generated ticket includes machine type, asset serial number, part number and fault description.

Non-disruptive

Automated detection and ticket creation enables your IT staff to focus on other data center priorities.

What our customers are saying

"ParkView makes life easier for us.  It is real convenient to know that when we have a failure, ParkView opens an incident ticket and dispatches a part without us even knowing the server had a failure. ParkView saves us a significant amount of time each month. Time we don't have to spend identifying failures and opening incident tickets. "
Larry Wisniewski
Dish Network