EXPRESS LANE TO UPTIME

Proactive & Predictive
Fault Detection

ParkView™ identifies hardware issues – either as they happen or predicatively beforehand.

Event Management

Once a fault or event is detected, ParkView™ instantly self-creates a ticket and identifies the exact nature of the issue and all relevant details to resolve it. ParkView™ will suppress all non-vital events including soft errors and status updates – only notifying you of issues that are pressing in nature.

Vendor Agnostic Interface

ParkView™ supports a wide range of OEMs, platforms, operating systems and generations. Real-time visibility to all events is enabled via one easy-to-use interface accessed via our CentralPark customer portal.

WHAT IT MEANS FOR YOU

Proactive fault protection

ParkView™ proactively identifies faults 24/7 without the need for customer action of any kind.

Faster first-time fixes

More informed alerts results in better-prepared responses and a greater percentage of first-time fixes.

Fully supported

ParkView™ supports all storage, server and networking equipment and all OEM vendors currently supported by Park Place Technologies.

Faster response and resolution times

Once a fault is detected, ParkView™ instantly self-creates a ticket for immediate repairs.

Extremely secure

We set up security features based on each customer’s individual security requirements, and we ensure that non-public data is never accessed or transmitted.

Easy implementation

ParkView™ is packaged as a value-add service for supported storage systems and includes a consultative implementation with your IT staff.

Accurate part identification

Each generated ticket includes machine type, asset serial number, part number and fault description.

Non-disruptive

Automated detection and ticket creation enables your IT staff to focus on other data center priorities.

Full visibility

Customers will have both online and mobile access to data center hardware status, events and inventories.

ENHANCED CUSTOMER EXPERIENCE

ParkView Customer Experience

Schedule a Demo

Take deep dive into ParkView

The old way of managing a data center is reactionary, time-consuming, costly and outdated. ParkView™ reduces the number of touchpoints between you and a maintenance solution to two easy steps.

Gain an understanding of how the ParkView agent detects fault and instantly creates a ticket including the details necessary to resolve the issue, so there’s no need to call us.