Server Support Services

Server Hardware Support

Park Place Technologies offers global service and support for data center server equipment for OEMs like Dell, IBM and HPE. With expertise in both x86 and UNIX environments, you will receive the attention you need to keep your server equipment up and running. Along with server support, Park Place can also provide assistance with basic and enhanced OS support for select operating systems.

Flexible service levels
Select the OEM of your storage devices to customize your service plan levels:

Customizable Service Levels

Adjust service levels or add and delete equipment from your contract at any time.

    7 x 24 x 4
  • 24 hours a day, 7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
    5 x 9 x 4
  • 8:00 AM to 5:00 PM, Monday through Friday
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) within 4 hours after customer contact
    Next Day
  • Initial phone-based diagnosis
  • Field Engineer on-site (if required) the following business day after customer contact

Engineering expertise

We employ a comprehensive team of field service and advanced L3 engineers that have an average of 15+ years of direct OEM experience with server hardware. These teams are located in cities around the world and can be on-site at your facility within 4 hours. That’s professional support whenever you need it, wherever your storage hardware is located.

Experience global support with every plan

See a complete list of our service locations >
Over 1,800+ spare part
locations worldwide
Over 150+
countries served
404,000+
available parts
Direct engineer access
in under 4 hours

What our customers are saying

"After one of our servers running a critical business application for our company experienced a RAID controller failure late at night, Park Place Technologies had an engineer with the parts needed at our location within two hours, despite the late night/morning hours.  The engineer came in and had the server up and running before any users noticed the outage. Outstanding customer service!"
Nick Hoskins
Manager of Infrastructure Systems, BJ's Restaurants

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